Guild Wars 2

Hi, I wanted to start a ticket but forgot my customer support account info. When I ask for pw reset or login info it says that email was send but nothing happens.

I also tried to register a new support account but it says that email is in use already.

Please help!

Are you getting any emails from submitted a ticket using the non-logged in form?

If so, you can respond to those to continue the ticket. Also, you can try emailing support@guildwars2.com

So, you went to support then to “ask a question” and started filling out a ticket?

If you didn’t do that, give that a try first. Don’t make a up a support account, just fill in a ticket.

Do you mean to click on ask a question? I used that and still no response.

Here I started a new one, like 5th now…

Your Question has been Submitted

Thanks for submitting your question. Use this reference number for follow up: #130802-000602

A member of our support team will get back to you soon.

If you need to update your question and you already have an account, log in, click the My Stuff tab, and select the question to open and update it.

If you don’t have an account yet, go to Account Assistance, enter your email address, and click Email My Username. We’ll send you a link to set up your account. Then you can log in and update your question. Account Assistance

If you’ve done that 5 times, you’re actually delaying your response. I’d suggest you close all the tickets you’ve opened but one. Follow the directions that you just pasted to set up an account and do that.

As I said I cannot log in into my account, I get no emails when I click forgot username/pw

I never get emails, will try to email them myself! THanks!