Hi!
I have been trying to pre-order the game for the past two days via Black Lion and buy.guildwars2.com using Mastercard debit and credit card with two different bank issuer (one is U.S. based and one is Philippine based). I’m only getting the message Authorization Failed after submitting the order on both instances. How can this be fixed?
You can contact the Billing CS Team and ask for assistance.
Top/Bottom of Page – Support – Submit a Request
Good luck.
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