Unable to use support ticket system

Unable to use support ticket system

in Account & Technical Support

Posted by: zbrkesbr.4173

zbrkesbr.4173

I wish i were able to report bugs via tickets in support system, but alas, it is not working for me at all. It requires to log in but neither ingame (it did once long time ago) nor support account credentials work; reminding login/resetting password via email is not working either (no mail received) and it keeps telling me that account with that email already exists, so i cannot register new one. Its not a mail issue as i still receive “authorize log-in attempt” mails perfectly.

War doesn’t determine who is right, only who is left.

Unable to use support ticket system

in Account & Technical Support

Posted by: EndlessDreamer.6780

EndlessDreamer.6780

You don’t need to actually log in. Simply click “Ask a Question” and you can submit a ticket.

Unable to use support ticket system

in Account & Technical Support

Posted by: zbrkesbr.4173

zbrkesbr.4173

i can, but that doesn’t explain why i cant create/restore support account and use it to track my tickets.

Thanks for bump anyway.

War doesn’t determine who is right, only who is left.

Unable to use support ticket system

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Since you can contact Support via the “Ask a Question” tab, they can help you figure out why you cannot use the account-wise support system.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet