Unauthorized Login Attempt from Kwanghuidong???

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: Promega.7628

Promega.7628

SO I just got an email that someone tried to login to my account from Kwanghuidong???

I immediately changed my password and did NOT verify the login attempt.

Is my account secure?

Do I need to do anything else to ensure my account security?

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: EndlessDreamer.6780

EndlessDreamer.6780

Change your account password as well as your email password and make sure the two are different. Make sure your passwords are unique to GW2.

If you do that, there is little to no way they can get in to your account unless they are physically on your computer due to their authorization system.

Unless you get a keylogger. But that is it’s own can of worms. So I’d also suggest to do a sweep of your computer, ESPECIALLY if you can honestly say that you’ve never used that password anywhere before.

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: Promega.7628

Promega.7628

Check and check. Passwords changed. But can I change the email address linked to my account? I think that would be an even better way to prevent future unauthorized login attempts.

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: EndlessDreamer.6780

EndlessDreamer.6780

I know I was able to do it when I purchased GW2 cause my old GW1 email account was dead, however I -do- believe if you want to submit a ticket, they can manually do it. But it’ll take a while as far as I can tell and you might need some information verifying that it is your account, etc.

So ya, submitting a ticket is your best bet.

Unauthorized Login Attempt from Kwanghuidong???

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

SO I just got an email that someone tried to login to my account from Kwanghuidong???

I immediately changed my password and did NOT verify the login attempt.

Is my account secure?

Do I need to do anything else to ensure my account security?

Yes, I believe you took the appropriate steps to prevent an account compromise. It’s scary to get those emails, but when you think about it, it’s even scarier to not get them and find the account has been compromised. Having the emails come in lets us players know that someone is sniffing around the account and reminds us to use best security practices every day.

More really good info on Security here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet