Unexpected Quit

Unexpected Quit

in Account & Technical Support

Posted by: crOwdcOntrOller.7213

crOwdcOntrOller.7213

I signed on to play, and while the game was loading an error appeared (see attached screenshot) and then the game quit. If you know how it could be fixed I would greatly appreciate some advice.

Thanks.

Attachments:

Unexpected Quit

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

I think this is a type of memory error. Could you please post your complete system specs including what type of mac and OS version?

Unexpected Quit

in Account & Technical Support

Posted by: Ganknspank.3920

Ganknspank.3920

The same thing happens to me, with the same message, “A serious error….help determine the cause.” The only difference is, sometimes the top message is different. For example, it will say Exception c0000005. It has also said disbits. It happens once every 10 mins or so while leveling (level 12), but while in cities it is more frequent (once every couple mins). I tried doing PvP and couldn’t walk 3 paces without it quiting.

My systems specs:
Mac OS X ver. 10.7.5
Processor – 3.4 GHz Intel Core i7
Memory 16GB (RAM) 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 1024 MB

(edited by Ganknspank.3920)

Unexpected Quit

in Account & Technical Support

Posted by: Ganknspank.3920

Ganknspank.3920

I also followed the steps found here:
https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting

I am still experiencing this problem, despite following these steps.

Unexpected Quit

in Account & Technical Support

Posted by: Felicja.6891

Felicja.6891

@ Ganknspank.3920:
Could you please post the crash log? Since the crash log can be fairly long, please use http://pastebin.com. The file you are looking for is called “ArenaNet.log” and you can find it in
(If this path shows up on multiple lines, it should be all one line)
/Users/yourusername/Library/Application Support/Guild Wars 2/p_drive/User/Application Data/Guild Wars 2.

If the ~/Library folder is not visible to you in your username’s folder, click on Finder and from the menu select “Go”. Then while holding “Option” key on keyboard, you should see the Library folder. Click it, and from there find Application Support and finally Guild Wars 2.