Guild Wars 2

I’m getting this error several times a day. I have run repair and restarted my router; but I don’t think it’s internet related as my ping is perfect when it crashes. I do not have any programs open in the background. I am running windows 8.

Any suggestions on what to look for or test to see why the client has stopped?

If you get the Crash Report window, you can click ‘Show Details’ and post them so others can possibly help.

Otherwise, you can contact the Tech CS Team for assistance via the ‘Support’ link above/below.

Good luck.

No, all I get is “unfortunately guild wars has stopped” and “click ok to close program”. It’s not giving me anything specific. I wish it would, cause that would be helpful.

Ghost, sorry for derailing your 3D, but you do not get an error message, nor a log but Anet replies to your question.

I opened a 3D WITH a log, months ago and recently bumped it and no one, let alone Anet, has ever bothered

See this
https://forum-en.gw2archive.eu/forum/support/support/Client-keeps-crashing-4

Good luck mate

Update! I sent a ticket into support. They’re being really nice. (I say this because the support member apologized because the recommended fix is a reinstall)

What we’ve learned: It’s the way client is interacting with windows itself. There’s a .dll file that isn’t cooperating.

So, I’ve had to reinstall because that’s easier than tracking down the file to repair individually. Unfortunately I had 2 crashes after that. One with an option to send information to Anet, and one with the same windows error.

What we’re doing now: Adding a -log to the client name. Right click and select properties. After the quotations, add a space and type -log. Upon the next crash, a file will be made and I get to send that in.

I am located east coast NA. Have had the problem for a few weeks.

I will update again if we find a resolution, cause I’m sure somewhere out there there’s someone with the same problem. Good luck all!

From Anet Support Staff email:

Please try using the instructions below to prevent background applications from automatically starting with Windows as this can often causes issues like the one you reported. Please note, this process will not uninstall any applications from your computer (just prevent these applications from automatically starting when Windows boots up).

I have just done this and am seeing how it works.

First, open the Windows 8 menu and type in “MSCONFIG.” This will start a search for any “Apps” called “MSCONFIG.”
The first and only result should be “System Configuration.” Left click on this. A new window will appear called “System Configuration.”
Click the “Services” tab.
Click “Hide all Microsoft Services” at the bottom and once done, click “Disable All” (you MUST click “Hide all Microsoft Services” to avoid deactivating essential programs). 5.Click the “Startup” tab.
Click “Open Task Manager.”
A list will be generated of all the applications you have set to start when Windows first boots up. Right-click on these applications one by one and select “Disable.” Once completed, click “Ok” to save your changes. This will prompt you to reboot your computer. Please do so.
Once you return to Windows, try connecting again.