Unlink Authenticator

Unlink Authenticator

in Account & Technical Support

Posted by: ClaviculaNox.8762

ClaviculaNox.8762

I lost my mobile authenticator & i’m trying to unlink it so I can add a new one
but everytime I login to my account & use the account recovery method the “Unlink Authenticator” button is greyed out.
And when I login to my account & go to security It is asking me to enter the “Current code from the authenticator app” which I don’t have anymore.
I sent a Request & got a reply to change the password.
But i’m not trying to change the password, just Unlink the authenticator

Request: 428496

I’m not Obsessed , I’m POSSESSED!

Unlink Authenticator

in Account & Technical Support

Posted by: ClaviculaNox.8762

ClaviculaNox.8762

Just received a reply & it’s all sorted out.

I’m not Obsessed , I’m POSSESSED!

Unlink Authenticator

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I am glad to hear. And I note that happened in about 1/2 hour. Good for the team!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet