Guild Wars 2

Hey.

One of the friends that i invited during the trail event recently bought the game.
But he cant login to he’s trail account. So he tried making a new account but then it says he’s E-mail is already in use. He have tried to reset password but he dont get any mails (have also looked in crap mail).

We have tried deleting cookies and a new web browser.

Yes, he have sent to the support over a week ago but still no answer.
Hes user name: Klej.8941

First off: Is the Trail accounts still active or usable? Or should he make a new account?

I have searched the forum and i can only find a post over three month ago that says that the accounts are still active.

Hope someone can help us here, frustrating when you buy the game and cant play.

I will post it as soon as i get it.

I have just talked to him and he did not receive any email confirming hes support ticket.
Yes hope so.

Thanks for you fast replies, really appreciated.

Batim.9075:

I have just talked to him and he did not receive any email confirming hes support ticket.
Yes hope so.

Thanks for you fast replies, really appreciated.

Let him check the spam folder. Some email providers put the mails from Anet there.

You can delete this thread. Problem solved, he just made a new account with a new mail.

Thanks for your help.