Upgrade trial acc, lost password.. no can do

Upgrade trial acc, lost password.. no can do

in Account & Technical Support

Posted by: DyslexicDwarf.6249

DyslexicDwarf.6249

Obviously not my account that th issue is with, but I have just this evening bought my friend a code for his B’day. He played the trial during Lost Shores event and is trying to link the code with that account.

He’s got no recollection of his password (probably my bad as I told him to make a really secure one due to the hackings etc), but when he tries to reset it, he get’s the message that it cannot be done due to him not having a code registered to his account

He has submitted a ticket but, just wanted to see if there was an easier solution. Our Spvp has gone out of the window

Malki || GM & Commander of Omnium Gatherum [OMNI] || Gunnars-hold.eu

Upgrade trial acc, lost password.. no can do

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I’m sorry about the delay, but the team will need to help him because they can look up the various components of the account, verify ownership, and provide him with the info he needs. Thanks for your patience — both of you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Upgrade trial acc, lost password.. no can do

in Account & Technical Support

Posted by: DyslexicDwarf.6249

DyslexicDwarf.6249

Great news, Gaile. Just as long as we know there is hope, I guess.

Thanks for the rapid response

Malki || GM & Commander of Omnium Gatherum [OMNI] || Gunnars-hold.eu