Guild Wars 2 Forum - Account & Technical Support

Upgrading Digital Standard to Collectors Edtion

I recently bought Guild Wars 2 a couple of days ago from the website and created an account. While out shopping, I located a collectors edition and picked that up as well. When attempting to upgrade the key from a Digital Standard to a Collectors Edition key, I get the error stating “Serial Code Overlap.” So it appears I can’t upgrade my account with this key.

Is there anything you guys can do? I rather not restart with another character if I can avoid it.

Upgrading Digital Standard to Collectors Edtion

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You can replace your SE code with a CE, with the Support Team’s help. But do be aware that you’ll lose the SE code completely — you’ll get the upgrades, but you’ll lose the code. I think that’s why you’re getting the error message, to make sure that you truly wish to do that, and not “consume” the second code without your approval.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Upgrading Digital Standard to Collectors Edtion

in Account & Technical Support

Posted by: XyleHarkyn.7029

XyleHarkyn.7029

Replacing the key is perfectly fine with me. Submitted a ticket with the proper information. Thanks for the help!