Guild Wars 2

My friend had a problem, his account was suspended and after he contacted the support that answered this way:

“At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/. "

The question is: how can he use a new serial code with that account?

Thank you!

Hello,
My friend got the following message from support (this is an excerpt):
“At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.
I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.”
And for confirmations sake he has some inquiries that needs clarification:
1. He assumes that this would mean that he can access his account and his characters with a new game key from an authorized source, correct?
2. If the answer to the previous is yes: His previous closed key from the fraudulent source was for a deluxe game key, if he bought a standard game key how would this affect the account and the characters?
Thanks.

Thanks for the quick response Gaile Gray!
Well, my friend hasn’t decided what to buy at the moment but this depends on your answer.
Aaaand, this is what he got from you guys…
“Hello Alvin,
If you only purchase a Standard Edition Code, you would not have access to any of the features provided by the Guild Wars 2 Digital Deluxe Edition Code. Otherwise, your account will function the same.
Regards,
Steve S.
NCsoft Payment Review”

Lastly, here’s his ticket number:121115-001087

I hope this information helps. Will be waiting again for your reply. Kudos!