Guild Wars 2

My friend received an automated response to his ticket after waiting for several days. The response directed him to the self help tool which is useless to him because the email address on his account was changed by the hacker. He explained this in the ticket.

Why this careless response? He has updated the ticket again. How much longer will he have to wait for someone to take a serious look at his ticket instead of just pasting in a canned response without reading it?

Name: Cheaptricks.2546
Ticket #: 120904-010157

Bumping this post and will keep doing so until this is resolved.

It was Lance wasn’t it

I’ve been waiting a week, and I’m sure there have been people waiting even longer. Have a little patience.

Not sure who it was since I am posting on behalf of my friend, but probably is based on how many are complaining about this Lance person.

And asking to have more patience is not going to cut it.

Quote from Sept. 7th State of the Game:
“We’re resolving prioritized hacked account tickets within 72 hours.”

Why is my friend’s ticket still not resolved well after 72 hours? He got this canned response instead. Does this mean he will have to wait several more days for further help since he already got a “response”?

Ticket resolved.
Original ticket created 9/4 at 3:00 in the afternoon.
Ticket resolved: 9/8 at 1:30 eastern time