Validation email never recieved
ArenaNet Communications Manager
I must have pressed the “SEND” validation email button at login 55 times by now. I have not received a single validation email as of yet (15 days now).
Is this system broken at this time?
I would appreciate player/dev feedback because if it is not broken, I may have to open a ticket with tech support.
My account was hacked in the first week and restored, mayb that has something to do with it?
Also have a lil 2nd question, my account was hacked, lost all my gold and gear, is that ever coming back or am I just screwed?
Thank you.
Please do submit a ticket — there’s something in the stream that is preventing you from receiving the mails, because the system is working just fine.
In the future, the ARS (Account Restoration Service) will be able to “roll-back” your account to a point just preceding the account compromise. However, that service is not in place quite yet, and with regret, we cannot replace the losses.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thx for this quick reply!
To bad restorage isnt there yet.