Guild Wars 2

I play from behind a VPN. Which means I always have different, NON-verified IP-addresses. Since I have email verification enabled, that means that by rights I should be asked for a login code before being allowed access to my account.

Oddly enough, this hasn’t been happening for the last week or two: I am not receiving emails with codes, and I’m not asked to enter a code before the login proceeds. Since I most certainly do NOT approve my VPN provider’s IP addresses, it would seem your verification process is currently disabled. Which I can only HOPE you’ve noticed by now…

Have you tried activating SMS verification? Faster and better IMO.

Uhm, no it is not. Phones easily get lost and/or stolen, and do not always have enough charge. They also tend to have utterly laughable security.

My primary computer is a monster gaming PC. Email is always on in the background, without the slightest loss of performance, and generally the code arrives within seconds. IF the system’s working, that is…

To top it all off, my primary e-mail address is a COMPANY address belonging to a security conscious IT company. So er yeah, I’ll stick with email….

Broom.2561:

Phones easily get lost and/or stolen

I have not lost a single phone ever, and I bought my first cell phone back in 2001. Also, never had one stolen, either. So what are you talking about?

Also, are you not aware of the facts that…

1. you can (and should) protect your phone with a code or thumb print, so that no one else can use it?
2. even if someone stole it and managed to circumvent your phone protection, they would still need your e-mail address and password in order to get into your GW account?

Your claim that it wasn’t safer than account protection via e-mail verification seems illogical to me.

Have you checked what IPs have been remembered and compared it to the IP of the VPN?

Ashantara.8731:

Have you tried activating SMS verification? Faster and better IMO.

Email authentication is actually the most secure option for advanced users. SMS is the recommended option because it’s the easiest to setup. If you want speed, an authenticator is the fastest option.

The funny thing about 2FA is that it’s not going to make a difference if your email is compromised.

Healix.5819:

Have you checked what IPs have been remembered and compared it to the IP of the VPN?

Ashantara.8731:

Have you tried activating SMS verification? Faster and better IMO.

Email authentication is actually the most secure option for advanced users. SMS is the recommended option because it’s the easiest to setup. If you want speed, an authenticator is the fastest option.

The funny thing about 2FA is that it’s not going to make a difference if your email is compromised.

There’s only one approved IP address for my account, and that one is for a different country than the IP addresses my VPN provider uses. I think everything rather points to the system being offline or malfunctioning.

As to my email being compromised: nah. It’s a company address, and we’d know if the email server had been meddled with. Paranoia setup and all that.

I just changed the IP address again before heading back to this forum (after closing down the browser). The forum is normally too protected by the verification system, but it just let me in again, still logged in, and not asking to redo the login. That alone points to something being decidedly wrong.

You might consider contacting the CS Team about your issue, as there are few to no other posts about this issue.

Good luck.

It would seem the GW2 team made a few changes themselves. I just checked my account data, and in stead of the one IP address I myself approved, it now lists 2 IP ranges, one in which my original IP falls, and one that’s my VPN provider’s… and which I myself never added.

While I understand that adding a range might make it more convenient for people with variable IP addresses, it rather makes the whole ID of ‘safe’ identified IP addresses laughable. I’m removing both ranges, and we’ll see what happens…

I’m not sure that’s a change. I believe it’s always added a range of oft-accepted IP addresses.