Verify identity, can't buy gems?

Verify identity, can't buy gems?

in Account & Technical Support

Posted by: Stealthkitty.3274

Stealthkitty.3274

Ok, I have bought a number of items over the past week, and did earlier today and yesterday. So I finally found a guild I like but they are on another server, and I will need to transfer. So I tried to buy gems to transfer, but when I went to purchase gems I received a message saying my identity needed to be verified. I sent a question/ticket. I am confused, it is the same card you guys have on file that I have been using. Should I be concerned?

Verify identity, can't buy gems?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Sometimes too many purchases in a short period of time sets off a flag. If you contacted Support, I am sure they will assist you with your issue.

Good luck. =)

Verify identity, can't buy gems?

in Account & Technical Support

Posted by: Stealthkitty.3274

Stealthkitty.3274

They fixed it. They said I should not save my CC info on there, and yes looks like they have a purchase limit.

Verify identity, can't buy gems?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Great to hear. Enjoy your purchases! =)