Guild Wars 2

Okay so after 4 hours of talking with Verizon TODAY, they said gw2 should contact the sales department’s number since this line does NOT require you to be a verizon customer, 18008374966. Once connection between you guys and Verizon is made, ask them to transfer you guys to the relevant department where this issue can be discussed. This may somewhat help out other players with different ISPs as well. After seeing the positive results with GW2 contacting BT (ISP), I had to give this a shot to bring anet and verizon dsl together to discuss it as well.

It was really hard figuring out a mean of communication for you and verizon due to verizon ONLY providing phone service and GW2 ONLY providing email service.

Please, for the love of gw2’s 6 gods, get in touch with them. They have accepted to have a conference with you guys once the contact is made. I have been trying for over a year now, help a brothaaa out LOL.

Verizon and Anet have both confirmed neither have any ties with Tinet, so here I am stuck in a pithole, nowhere to go since you guys all have your hands tied when it comes to Tinet. Being the middleman is pretty inefficient when it comes to this tinet and rerouting issue to the game’s server.

Issue: DCing every 5 minutes on the daily since a year ago. Tried every methods possible, resetting router, resetting line, reformting laptop, turn of all anti-virus and firewalls, playing it wired, virus scan, change IP address, new modem, port 80, etc. = NO RESULTS.

Traceroute:
“Hello Jeff.

We identified the issue on your second reply, packet loss. That packet loss is happening here:

0 JeffSher-PC.domain.actdsltmp [192.168.1.7] 0/ 25 = 0% |

1 2ms 0/ 25 = 0% 0/ 25 = 0% 192.168.1.1 1/ 25 = 4% |
(4% Packet loss)

2 33ms 2/ 25 = 8% 1/ 25 = 4% L100.LSANCA-DSL-59.verizon-gni.net [98.119.43.1] 0/ 25 = 0% |

3 31ms 1/ 25 = 4% 0/ 25 = 0% G0-6-0-5.LSANCA-LCR-21.verizon-gni.net [130.81.193.2] 1/ 25 = 4% |
(4% Packet loss)

4 33ms 2/ 25 = 8% 0/ 25 = 0% so-6-0-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.124] 2/ 25 = 8% |
(8% Packet loss)
5 93ms 6/ 25 = 24% 2/ 25 = 8% 0.ge-5-1-0.XL3.CHI13.ALTER.NET[152.63.0.190] 0/ 25 = 0% |

6 82ms 4/ 25 = 16% 0/ 25 = 0% TenGigE0-6-2-0.GW2.CHI13.ALTER.NET [152.63.65.137] 0/ 25 = 0% |

7 84ms 4/ 25 = 16% 0/ 25 = 0% tinet-gw.customer.alter.net[152.179.92.6] 5/ 25 = 20% |
(20% Packet loss)
8 —- 25/ 25 =100% 16/ 25 = 64% xe-0-0-1.fra23.ip4.tinet.net[141.136.110.121] 0/ 25 = 0% |

9 215ms 19/ 25 = 76% 10/ 25 = 40% 89.149.164.42 0/ 25 = 0% |

10 —- 25/ 25 =100% 16/ 25 = 64% 206-127-157-86.plaync.com[206.127.157.86] 0/ 25 = 0% |

11 203ms 9/ 25 = 36% 0/ 25 = 0%

So, your problem is hop #1, #3 and mostly hop #7. Notice how at hop #7, you have a latency of only 84ms (Good). However, by hop #9, you are 215ms (bad). That’s the problem. Hop #7 is dropping 20% of all the data you are sending and that can only be addressed by the owner of that hop, Tinet. Since we are not customers of Tinet, we can not contact them about this issue. You and your ISP are their customers, hence our suggestion to contact them about this issue."

See as that hop is verzion they should do something about when you contact them it is not a different ISP and anet should not be needing to contact them

NetRange: 152.176.0.0 – 152.199.255.255
CIDR: 152.192.0.0/13, 152.176.0.0/12
OriginAS:
NetName: UU-152-176
NetHandle: NET-152-176-0-0-1
Parent: NET-152-0-0-0-0
NetType: Direct Allocation
Comment: Addresses within this block are non-portable.
RegDate: 1992-04-01
Updated: 2009-08-14
Ref: http://whois.arin.net/rest/net/NET-152-176-0-0-1

OrgName: ANS Communications, Inc
OrgId: ANS
Address: 22001 Loudoun County Parkway
City: Ashburn
StateProv: VA
PostalCode: 20147
Country: US
RegDate: 1991-07-12
Updated: 2009-12-07
Ref: http://whois.arin.net/rest/org/ANS

OrgTechHandle: SWIPP-ARIN
OrgTechName: swipper
OrgTechPhone: +1-800-900-0241
OrgTechEmail: swipper@verizonbusiness.com
OrgTechRef: http://whois.arin.net/rest/poc/SWIPP-ARIN

OrgAbuseHandle: ABUSE3-ARIN
OrgAbuseName: abuse
OrgAbusePhone: +1-800-900-0241
OrgAbuseEmail: abuse-mail@verizonbusiness.com
OrgAbuseRef: http://whois.arin.net/rest/poc/ABUSE3-ARIN

OrgNOCHandle: OA12-ARIN
OrgNOCName: UUnet Technologies, Inc., Technologies
OrgNOCPhone: +1-800-900-0241
OrgNOCEmail: help4u@verizonbusiness.com
OrgNOCRef: http://whois.arin.net/rest/poc/OA12-ARIN

RTechHandle: ANS-NOC-ARIN
RTechName: ANS CORE Systems Inc
RTechPhone: +1-800-456-6300
RTechEmail: noc@ans.net
RTechRef: http://whois.arin.net/rest/poc/ANS-NOC-ARIN
WHOIS host (may take up to 60 seconds)

You can use VPN. Just buy a good one (https://www.privateinternetaccess.com/pages/buy-vpn/) or use a free one ( http:// www. justfreevpn. com/), until they fix your issue.

Also, http://www.hideipvpn.com has 24 hours trial. You can create infinitely many fake mails to get infinitely many trial accounts everyday or you can again buy it =)

chris.9142:

See as that hop is verzion they should do something about when you contact them it is not a different ISP and anet should not be needing to contact them

NetRange: 152.176.0.0 – 152.199.255.255
CIDR: 152.192.0.0/13, 152.176.0.0/12
OriginAS:
NetName: UU-152-176
NetHandle: NET-152-176-0-0-1
Parent: NET-152-0-0-0-0
NetType: Direct Allocation
Comment: Addresses within this block are non-portable.
RegDate: 1992-04-01
Updated: 2009-08-14
Ref: http://whois.arin.net/rest/net/NET-152-176-0-0-1

OrgName: ANS Communications, Inc
OrgId: ANS
Address: 22001 Loudoun County Parkway
City: Ashburn
StateProv: VA
PostalCode: 20147
Country: US
RegDate: 1991-07-12
Updated: 2009-12-07
Ref: http://whois.arin.net/rest/org/ANS

OrgTechHandle: SWIPP-ARIN
OrgTechName: swipper
OrgTechPhone: +1-800-900-0241
OrgTechEmail: swipper@verizonbusiness.com
OrgTechRef: http://whois.arin.net/rest/poc/SWIPP-ARIN

OrgAbuseHandle: ABUSE3-ARIN
OrgAbuseName: abuse
OrgAbusePhone: +1-800-900-0241
OrgAbuseEmail: abuse-mail@verizonbusiness.com
OrgAbuseRef: http://whois.arin.net/rest/poc/ABUSE3-ARIN

OrgNOCHandle: OA12-ARIN
OrgNOCName: UUnet Technologies, Inc., Technologies
OrgNOCPhone: +1-800-900-0241
OrgNOCEmail: help4u@verizonbusiness.com
OrgNOCRef: http://whois.arin.net/rest/poc/OA12-ARIN

RTechHandle: ANS-NOC-ARIN
RTechName: ANS CORE Systems Inc
RTechPhone: +1-800-456-6300
RTechEmail: noc@ans.net
RTechRef: http://whois.arin.net/rest/poc/ANS-NOC-ARIN
WHOIS host (may take up to 60 seconds)

The problem is that Verizon is not acknowledging that it is on their end (if it is)
By the way what is the the whole list of information you provided in your post? :o

Phoenixlin.8624:

You can use VPN. Just buy a good one (https://www.privateinternetaccess.com/pages/buy-vpn/) or use a free one ( http:// www. justfreevpn. com/), until they fix your issue.

Also, http://www.hideipvpn.com has 24 hours trial. You can create infinitely many fake mails to get infinitely many trial accounts everyday or you can again buy it =)

Is http:// www. justfreevpn. com a complete free VPN? Or is it a trial as well.
Is there a quality difference between a completely free one vs free trial one?
And I am not too familiar in this field, so may you explain to me how this helps with my routing to the game server issue? Thanks!

First one is completely free VPN. The issue of free VPNs is you can’t trust them much about your privacy. However, as long as you are not doing something illegal in your country, you can use it without worries. Second problem is there are only 3 VPN servers of justfreevpn which are at UK, US and Canada. If a server’s capacity is full, you can’t use it. You can connect these servers via password that is given in their websites (it changes in every 6 or 12 hours).

Free trial one lasts 24 hours (if you have infinitely many emails, you can get free trials everyday). There are more choices for server and less worries about server capacity.

I don’t have any specific “that’s why it will solve your problem” sentence. It solved my and some players same problem. All i can say is kitten happens.

Phoenixlin.8624:

First one is completely free VPN. The issue of free VPNs is you can’t trust them much about your privacy. However, as long as you are not doing something illegal in your country, you can use it without worries. Second problem is there are only 3 VPN servers of justfreevpn which are at UK, US and Canada. If a server’s capacity is full, you can’t use it. You can connect these servers via password that is given in their websites (it changes in every 6 or 12 hours).

Free trial one lasts 24 hours (if you have infinitely many emails, you can get free trials everyday). There are more choices for server and less worries about server capacity.

I don’t have any specific “that’s why it will solve your problem” sentence. It solved my and some players same problem. All i can say is kitten happens.

Thanks for the response. When the password changes, I get disconnected from using the VPN? And if I do, then would I get disconnected from the internet or would my normal internet connection take its place asap without me DCing from the game?

And also, VPNbook or justfreevpn would you find to be of better quality?

Just use whatever you want. At least try it whether your problem will be solved or not.

The information us from a whois of the IP address if the problem hop it shows it belongs to version business

Here’s two free VPNs I recommend:

ThreatSpike: https://www.threatspike.com
Uses the built-in VPN feature on Windows, and is pretty fast.

Spotflux: http://www.spotflux.com/
Works fine (just be sure to decline the “special offer” app or whatever is offered during install, it’s probably malware).

Just to show the difference between ThreatSpike Labs vs normal Verizon (High-Speed Internet via DSL):

TSL: http://puu.sh/7rfYp.txt
Verizon: http://puu.sh/7rfYS.txt

Haven’t tested anything in-game with GW2 yet, but from my overall experience, web browsing seems a tiny bit faster, and I no longer have terrible desync problems in Path of Exile when using TSL.

Thank you for the vpn suggestions. I don’t appear to be able to pass the email verification required to login to gw2 when I use vpn. I do not receive the emails while logged into threatspike.