Guild Wars 2

i have been trying for the last week to log into my account, i have sent 2 tickets and reset my password to a different one about 8 times, i still can’t log into the game, i can log onto the forums and gw2 website, and the passwords seem to update for them, but i still cant log into the launcher, please help.

Have you tried clearing the remember password checkbox on the launcher login page – then restarting the client?

Also Gaile has stated you should only send one ticket in per issue, putting in more will delay support in helping you and other people.

One second I will get it.

I cannot find it, they never sent me an e-mail with it.

i tried deselecting the checkboxes, on my 9th pasword reset now. even sent a ticket in for a refund, here it is. #130210-000379
atm, idc what solution, either refund or make the account work, i will just pay for another game to play while i wait for GW2 to become better customer service or wait for TESonline, idc, just do something, right now u have 80 of my dollars that i cant access because of your bad customer service, i know this sounds harsh but i have been patient and followed all the things admins ask me to do, and for no result, or maybe to play for a week then another problem

p.s i love ur game otherwise

Having the same issue. game client refuses to accept that my password is valid – If it weren’t the correct password I wouldn’t be able to post on the forums.

Sounds exactly like it ^

I’m having the exact same problem. I know my password is correct, but every time I attempt to log in, i get this:

“The account name or password you entered is invalid. Please check your information and try again.

Build: 16597

Error Code: 11:1001:2:1357"

I am appaled/
For weeks now, I have been patiently waiting to log into my account, it is as simple as the client isn’t registering my password or something either way, it doesn’t now, i will be getting a refund.

I am posting here to display utter shame, disgust and more so disappointment in not only the game devs, but the staff and the customer service, and you too Gaile, if you are reading this.

Not only have I unfairly been locked out, my tickets have gone ignored for 5 months and even prior to this being hacked, but, your customer service sees it fit that i am treated with ignorance and laziness. they have not even looked at my issue, 3 other people have the same issue, has it been looked at ? not in 5 months at least. Not oly that but i am constantly asked to post my ticket number or put a ticket on, upon doing this my threads are locked and nothing is done or fixed, you just sweep it under the table so no one can see. Anyone frequenting the account issues board can see this is nothing but second nature to the mods.

Now i ask you one more time, fix my account or refund me. Is it that hard? Stop being pathetic and lazy and do what is due to your customers. I am disgusted, Anet, you have dropped the ball.

Do your jobs and get this sent through so i can go buy a game that employs actual people to do customer service.

#130213-000310

There has always been a thread to post in if your ticket goes unanswered after 3 days. If you still have one of the older tickets open, you should have posted it. The fact that its been 5 months tells me either you are lazy and have chosen not to use that post to help you or your issue isn’t that important to you. Don’t put your new ticket in there as they will still say wait the 3 days. Use one of your older ones.

I can see you creating multiple threads about your issue: https://forum-en.gw2archive.eu/forum/support/account/Very-frustrated-please-help-Can-t-login

Another thing, you said you create 2 tickets about your password issue (first don’t create multiple tickets) second the tickets you create appear here https://en.support.guildwars2.com/app/account/questions/list
You can get their number/reference from there.

Did you guys log in with your account name or your email adress?
Since your log in name in the Client is your E-mail and not your account name. If you use your account name it will not work

I have the same thing going, can’t log in. Reset password twice just to be sure.

Artemis.6703:

I have the same thing going, can’t log in. Reset password twice just to be sure.

like i asked above:
Did you use your E-mail you registered with as your username? Since it only works that way. If you type your Accountname (ex.: Name.1234) it won’t work.

Else it might be some Firewall/antivir blocking it. You could test this, by deactivating them shortly, before you start the game.