"Waiting for authentication" everytime!
"Waiting for authentication" everytime!
in Account & Technical Support
Posted by: mercury ranique.2170
If I understand you right you do get in but have to authenticate you every day again?
First off all make sure you only authenticate yourself if the mail was sent as a response to your action (trying to log in yourself). If not it might be that you are hacked.
If thats out of the way then the explaination for this is that your internet provider gives you a new internet adress everyday again. This is not very common practise but can happen. You can solve this by using the google authenticator. This app for your smartphone generates a unique code to authenticate yourself. Due to the separation between two devices this is actually safer and also more convenient cause its quicker.
If this is not an option for you, you might want to contact support to look into your personal situation and see if there is a better solution to be found.
Arise, opressed of Tyria!
I am logging in from the same PC, and it’s linked to the same network, but everytime I log in it wants me to go to my email and authenticate my location. I only have the game three days and every time I logged in since i bought it, it wants me to do the same process. what can I do? does it have something to do with the server? (I noticed it said a different city in the location everytime i logged in, maybe because it’s linking me from a different server?) thanks in advance.
Some ISPs (Internet Service Providers) use a variety of IP addresses. I have one such provider, and sometimes I get a "You’re logging in from [name of city 60 miles away]. Well, because I know that I am the person who is attempting to log in, I know it’s ok to consider those notifications info only, not a warning of some serious wrongdoing. Meaning, due to the nature of the dynamic IP system, in my case I don’t need to contact them to say “Wait, someone’s hacking me!”
The same thing happens to me with my e-mail provider, with Facebook, with several other services. It’s a bit of a nuisance to get those messages, but because I know I’m the requester, and because they come near to my home or office, I recognize that it’s ok to ignore the e-mails or text messages as unnecessary notifications of what I am doing on my account.
I don’t want to suggest you should always ignore, and your ISP may be entirely less likely to have a broad range of IP addresses. But the story of the man in England who didn’t leave his home but who showed (legitimate) access points from England, Scotland, and Wales comes to mind. I call that one heck of a “dynamic IP address” but each of the accesses was the actual owner of the account.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I am logging in from the same PC, and it’s linked to the same network, but everytime I log in it wants me to go to my email and authenticate my location. I only have the game three days and every time I logged in since i bought it, it wants me to do the same process. what can I do? does it have something to do with the server? (I noticed it said a different city in the location everytime i logged in, maybe because it’s linking me from a different server?) thanks in advance.
Some ISPs (Internet Service Providers) use a variety of IP addresses. I have one such provider, and sometimes I get a "You’re logging in from [name of city 60 miles away]. Well, because I know that I am the person who is attempting to log in, I know it’s ok to consider those notifications info only, not a warning of some serious wrongdoing. Meaning, due to the nature of the dynamic IP system, in my case I don’t need to contact them to say “Wait, someone’s hacking me!”
The same thing happens to me with my e-mail provider, with Facebook, with several other services. It’s a bit of a nuisance to get those messages, but because I know I’m the requester, and because they come near to my home or office, I recognize that it’s ok to ignore the e-mails or text messages as unnecessary notifications of what I am doing on my account.
I don’t want to suggest you should always ignore, and your ISP may be entirely less likely to have a broad range of IP addresses. But the story of the man in England who didn’t leave his home but who showed (legitimate) access points from England, Scotland, and Wales comes to mind. I call that one heck of a “dynamic IP address” but each of the accesses was the actual owner of the account.
So since it’s a well known source of annoyance to many people why do you force it upon us without an option to disabled it???
Actually my IP changes quit often too. But what i see in the allowed adresses is that there is a range of ip’s that are allowed. So all ip’s from 88.xxx.xxx.000 to 88.xxx.xxx.255 don’t any authentication. Also i know that those ip’s are country based. So i’m pretty sure that only people in my zone have ip’s starting with the 88.xxx (guess that is how google can block websites only in the UK or any other country).
But this allows me to login from different locations/computers without having to wait for an email
After you confirm enough times ANet does expand the IP range so they don’t ask anymore (assuming you are logging in from your home and getting the notices and not all over town). I’m now mapped to a Block 16 or 64K IP addresses because my IP does change dynamically (thank you PPPoE).
RIP City of Heroes
"Waiting for authentication" everytime!
in Account & Technical Support
Posted by: Brother Grimm.5176
I am logging in from the same PC, and it’s linked to the same network, but everytime I log in it wants me to go to my email and authenticate my location. I only have the game three days and every time I logged in since i bought it, it wants me to do the same process. what can I do? does it have something to do with the server? (I noticed it said a different city in the location everytime i logged in, maybe because it’s linking me from a different server?) thanks in advance.
Some ISPs (Internet Service Providers) use a variety of IP addresses. I have one such provider, and sometimes I get a "You’re logging in from [name of city 60 miles away]. Well, because I know that I am the person who is attempting to log in, I know it’s ok to consider those notifications info only, not a warning of some serious wrongdoing. Meaning, due to the nature of the dynamic IP system, in my case I don’t need to contact them to say “Wait, someone’s hacking me!”
The same thing happens to me with my e-mail provider, with Facebook, with several other services. It’s a bit of a nuisance to get those messages, but because I know I’m the requester, and because they come near to my home or office, I recognize that it’s ok to ignore the e-mails or text messages as unnecessary notifications of what I am doing on my account.
I don’t want to suggest you should always ignore, and your ISP may be entirely less likely to have a broad range of IP addresses. But the story of the man in England who didn’t leave his home but who showed (legitimate) access points from England, Scotland, and Wales comes to mind. I call that one heck of a “dynamic IP address” but each of the accesses was the actual owner of the account.
So since it’s a well known source of annoyance to many people why do you force it upon us without an option to disabled it???
Because the number of account compromises this prevents is FAR more important than being “inconvenienced” for half a dozen or so log ins. If the ranges of IP addresses provided by your ISP that you must authorize goes higher than 6, then you should seriously consider another ISP (if possible).
Fate is just the weight of circumstances
That’s the way that lady luck dances
I had the same problem for the past 12+ hours. I recently moved and of course got a new IP address. I mentioned to the GM that my original account email was @live (hotmail) and had it changed to my gmail. That was the fix for this ongoing problem. Hotmail/Live server are blocking the “noreply” emails and they aren’t even being received by the end user and I had the contact saved under safe senders.
Thank you for your helpful replies, everyone.
- Why do this? We have this system configured to protect your account. If we prevent even just a few account thefts with this, I think it’s worthwhile. It’s not a huge inconvenience, and looking at the rampant issue of security across the Internet, I feel — we feel — this is a good course to take to protect your account.
- The IP range will expand over time, it’s true. I was asked to validate again today (for my e-mail) and I’m happy to do it. It’s security after all, and security is key.
- Changing the Account Name (username, log-in name, which is an e-mail address) on your account may be a viable course of action. With some ISPs blocking our mails, or putting them in odd places, folks aren’t necessarily getting our contacts and that’s a vicious cycle that we are not able to control. We’re working on the problem from our end, but the ISP owns responsibility for not getting your mails to you. Change is something you decide, but we’ll help you with this. Please remember: If you’re not getting our mails, or our support responses, and if you elect to change your Account Name, you should set up the new mail, then submit a new ticket. In that ticket, please include any previous ticket number(s) so we can tie everything together.
Please note: If you have an open ticket with any team, and if you do change your Account Name (user or log-in name), please be sure you check both e-mail accounts that are or were associated with your GW2 account. So say you were using Yahoo and switched to Gmail. CS can switch your account name if you desire, after you submit a ticket and the agent verifies your ownership of the account. But you should watch for e-mails on both accounts just in case one gets through on the old one.
(For instance, any forum issues that you’re discussing would get a response to the old e-mail account because your forum account won’t change to your new Account Name (for the game).
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)