Want to start playing again!
Your friend can contact CS and ask for help. Top of Page – Support – Submit a Request. Only your friend should contact Support as they need to talk to the Account owner.
Good luck.
If it’s your account in question, you’re the one who has to put your details into the support request. Don’t use your friend’s details for that, even though he was the one who posted on the forums for you (I think Inculpatus thought you meant your friend needed help).
Yes, I am answering the poster, who is posting for his friend. The friend, who can not play, needs to contact CS. Not the poster.
Ah, I had assumed the poster was the friend who can’t play, simply posting using the other account. After re-reading the original post, I can see that it’s not really clear who is actually sitting at the keyboard typing. :P
ArenaNet Communications Manager
Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet