Want to start playing again!

Want to start playing again!

in Account & Technical Support

Posted by: EchoBrony.8395

EchoBrony.8395

Hello I been offline for a while now and want to start playing again but forgot the email and password but can get a hold of my name with 4 numbers in it, and got the serial code. can someone help me with my problem would be very nice.

This is a friend who help me post this on gw2 forum.

Sorry for my English, hope you can read it.

Want to start playing again!

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Your friend can contact CS and ask for help. Top of Page – Support – Submit a Request. Only your friend should contact Support as they need to talk to the Account owner.

Good luck.

Want to start playing again!

in Account & Technical Support

Posted by: Antonio Cappello.1806

Antonio Cappello.1806

If it’s your account in question, you’re the one who has to put your details into the support request. Don’t use your friend’s details for that, even though he was the one who posted on the forums for you (I think Inculpatus thought you meant your friend needed help).

Want to start playing again!

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Yes, I am answering the poster, who is posting for his friend. The friend, who can not play, needs to contact CS. Not the poster.

Want to start playing again!

in Account & Technical Support

Posted by: Antonio Cappello.1806

Antonio Cappello.1806

Ah, I had assumed the poster was the friend who can’t play, simply posting using the other account. After re-reading the original post, I can see that it’s not really clear who is actually sitting at the keyboard typing. :P

Want to start playing again!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet