Was hacked now i can't access my account

Was hacked now i can't access my account

in Account & Technical Support

Posted by: SnakeSniper.4913

SnakeSniper.4913

120912-000385 this is my incident report i was hacked and i finally get my account restored so that i can attempt to log and be shut down telling me that my account has been hacked and i can’t access it…….. someone really needs to file the restored accounts properly so that we can play again….

Was hacked now i can't access my account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

120912-000385 this is my incident report i was hacked and i finally get my account restored so that i can attempt to log and be shut down telling me that my account has been hacked and i can’t access it…….. someone really needs to file the restored accounts properly so that we can play again….

I am sorry to see that. I sent over a note just now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Was hacked now i can't access my account

in Account & Technical Support

Posted by: SnakeSniper.4913

SnakeSniper.4913

wow that was fast =D i’m impressed atm, time to log on

Was hacked now i can't access my account

in Account & Technical Support

Posted by: SnakeSniper.4913

SnakeSniper.4913

gaile is there anyway to get my gold back?

Was hacked now i can't access my account

in Account & Technical Support

Posted by: Aphire.8247

Aphire.8247

This is the response I got on that questions.
“Please be aware that the Support Team is unable to restore any missing characters or items. "

There is transaction history on my items being sold on the trade post while the hacker had my account but I guess they can’t see these transactions?