Was my wife hacked?
If your wife did not ‘ok’ the email authentication attempt, the ‘hacker’ should not be able to get in. That is what verification is for.
She would do well to runs scans and change all passwords, just to be on the safe side.
To be even more on the safe side, she could create a new, unique email account and associate it with her GW2 account.
Good luck.
If the hacker got into her email account, they could impersonate her to ANET Support and this would allow them to turn off (or on) mobile authentication and certainly get around any email authentication.
Hackers are VERY good at having access to an email account and hiding any evidence of it from the real owner. I’d guess that 80-90% of Anet account hacks happen via hacked email accounts.
Fate is just the weight of circumstances
That’s the way that lady luck dances
Lead Game Master
Hackers are VERY good at having access to an email account and hiding any evidence of it from the real owner. I’d guess that 80-90% of Anet account hacks happen via hacked email accounts.
This is very true (though I don’t have exact percentages on-hand to provide at the moment). The vast majority of compromised accounts that we’ve seen start with the unauthorized individual knowing the password to an e-mail account with a Guild Wars or Guild Wars 2 account associated with it. It’s precisely for this reason that we highly recommend that players not use the same password for their e-mail account and their Guild Wars 2 account.