Guild Wars 2

Long story short, I am going to say i am extremely disappointed and just wasted my $49.99. I bought the game a long time ago and got a refund pretty quickly. I was not happy with the game. I now have some friends playing it and decided i would play again. I purchased a new key, tied it to my account, tried to log in and BAM! “your account is no longer active as you requested a refund”

I submitted a ticket right away but am quickly losing hope that I will ever hear a reply. I read some other threads about this and the accounts were never re-opened. So did I just waste my money trying a new key to an account that knew I wouldn’t be able to log in? That seems a little shady to me.

Really irritating to go through this only to receive no help from the support team. And from what the other threads have said, I should just count my loses.

/End Rant

If you tied the key to a refunded account, support will help you ensure you get a new working account. You need patience in waiting for your ticket to be responded to. Some of the people wanting their accounts reopened wanted their OLD accounts reopened. You refund the game and the old account is closed, and you have to start a new account is all. These people wanted Anet to give them their closed accounts back. Which makes sense, you can refund an item and expect to keep it. There is a lot of tickets in the system, so it will be answered when it is received. Support isn’t instant. If you haven’t heard ANYTHING by the 3 day mark, you can post in the thread for help. Relax.

You cannot associate more than one copy of GW2 with a single email address. Each copy of the game must be registered to a different email account.

If mckinleyzane.7502 is tied to the same email address and serial for the old copy of GW2 that you received a refund for, then you need to treat your new copy of the game as just that, a new copy of the game. This means that the serial and account name must be associated with an email address that is not already associated with a copy of Guild Wars 2.

Since you returned your original copy of the game, any progress (characters, items, etc) were deleted once that was refunded. You cannot get anything you had on that account back as it is completely gone due to having been returned and refunded.

You must start completely anew.

Make a new email account and register your new copy of the game with it.

The issue is StinVec, the code has already been used. I used the code on my account. I can’t just make a new account and use the code. It’s tied to the closed account now.

I also don’t expect anything from the old account to be refunded. I realize everything tied to the old key is dead and gone.

mckinleyzane.7502:

The issue is StinVec, the code has already been used. I used the code on my account. I can’t just make a new account and use the code. It’s tied to the closed account now.

Thinking about it more, I honestly do not understand how you are able to post under your old account since the copy of the game tied to it has been refunded. You shouldn’t even be able to log into this account, let alone register another copy of the game to it.

You are right, this is more complex an issue than simply making a new account.

I wish you luck on your dealings with support in your ticket and here on the forums.
:(

Yeah, I mentioned that I’m sure this is complex situation in my email. I do feel that it’s an error on the site that you can register a new key to a closed account. But alas it allowed me to do it so I figured I would be able to play. Guess i was wrong :-(

edit: It’s also really irritating that there is no phone support team or IM chat. Email takes forever to respond. I am also thinking it’s going to take multiple emails to get this fixed. 2 days per response. 6 or 7 emails. I’m already looking at two weeks.

If I may ask, how long ago did you submit the ticket?
If you’ve not seen this specific sticky thread, once your ticket has had no response for 3 days then you can post your ticket number in the thread and Gaile will do what she does and find out the status and update you there on what the situation is.

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged

I really hope it can be sorted out quickly for you.
Also, welcome back

Hasn’t been three days yet. Thank you for that piece of information though!