Guild Wars 2

Apparently Anet is ‘Technically unable’, as I believed they phrased it, to restore my lost items when I was hacked. Don’t worry, the hacker was an amateur and ended up making me richer than I already was, which was upper middle class of GW2. Now they see me rollin—

Gah, I digress.

Please don’t take this question the wrong way, I just want to know why they can’t. Is it a system issue? A problem with management? Tech problems? I know nothing of customer support or how restoration works, please forgive my ignorance. But inquiring minds just have to know.

I think they haven’t yet got the time to build tools for automated parsing of the character transactions log, which would enable any changes after moment X to be all reverted back. Though, will all the recent issues, I bet that’s really high on their priority list.