It seems like today is my day for receiving infractions, but what exactly are they and how do they impact ones account? I have a number of questions regarding them now that I appear to be accumulating them rapidly.
A while back I received my first infraction here: https://forum-en.gw2archive.eu/forum/support/account/Multiple-Tickets-Don-t-do-it/first#post37916
..because multiple pages of various users posts created in this thread were (at someone’s request) removed so only the original post remained. Around launch (when I posted in it once) it was being used as a discussion thread regarding ticket problems, but eventually those were cleared up and the entire thread cleaned out. That’s fine, but I received an infraction when all the pages were cut simply for having posted in the thread at some point. That seemed like a bug to me (heck, even Gaile Gray was given an infraction for creating the thread), so I contacted support to appeal the error, but (as far as I can tell) nothing came of it. In the end I just let the matter drop.
However, today I received another infraction for creating this thread:
The problem with this one (as was explained in the infraction notice) was the word “developer” in the title. Apparently “using staff names/ArenaNet” in your thread titles is a big no-no. I thought I was just using proper sentence structure and using respect by saying “developer” instead of using the title “Can you please clarify..”. Apparently the latter would have been fine as there are numerous threads happily existing which are clearly implied to be addressed to the developers, they just don’t use the word “developer”. I think I’m more sad that the thread was locked as a result, which pretty much killed a legitimate discussion and question I was seeking answers to. I would have happily edited the title if someone told me, but I was never given the chance.
Finally, I received another infraction today for posting in this thread:
..because I asked if there were plans to sell those physical authenticators type-keychains that other MMOs use. Apparently that was considered “off-topic posting”. I thought I was supplying feedback on authenticators (as I don’t use a smart phone and want my account to be secure, and am willing to purchase a physical authenticator to add to the collection I already have on my desk).
So, by my count now I have three infractions. Which begs the question: what impact does that have on my account? Is there somewhere I can go to see an infraction tally on my account, or am I expected to keep track of them manually? Are there limits to how many infractions you can receive before some sort of action is taken against your account? Do they expire over time? Finally, can forum infractions impact your game account (I would definitely like to know this as I’d probably just stop posting altogether if that is the case.. they just seem too easy/random to incur).
The description of this (the Account Issues) subforum is “report account problems and ask questions about support policies.”. So, hopefully I’m asking these questions in the right place.
(edited by Edge.4180)
