Guild Wars 2

I’ve read a couple of posts where people think that if they update their ticket it puts them back into the bottom of the queue. Would someone at ArenaNet please clarify what happens to an updated ticket?

I’d like to add some info to my ticket, but now I’m understandably reluctant to do this.

121107-000186 My ticket has been open for more than 24 hours, now, and I’m still banned for botting, macros or extended afk.

please, please help. I’ve been banned for 2 days now and I have not done anything wrong. I have never used a 3rd party program or any kind of macro.

@Rachiia.6045 I’ve no idea, sorry. But I’m in a similar position to you, confused as to why my account has been banned for botting. I assume it’s all just the fallout of a large bot-sweep and we will be back in-game soon.

My advice would be to stop adding more information unless they ask you for it. As long as you have told them that you think they have made a mistake, I think they will deal with it appropriately. Initially I was pretty angry, but now I’m a bit more chilled, putting faith in human nature.