Guild Wars 2

sorry for that first post won’t make that mistake again

Many of us with serial code issues such as making a second account, applying them to wrong email etc, haven’t had a real response as to whether it is being worked on or even possible to fix.

I am perfectly fine with waiting, but could you at least give us a small estimated time that the ticket will actually be looked at by a real person. Many of these tickets seem to easily be able to be fixed within minutes by just transferring a code from one area to another. It seems to me these tickets should be important, since they are, in effect, preventing us from playing the game properly in the way we want.

You’ve said before “Please understand that we’re focusing mostly on account reinstatements for those who were innocent victims of account hacks, but the team will get you the help you need” but I am worried people like myself will have to wait an unbelievable amount of time to get back into playing this game we like, simply because our tickets keep getting pushed back.

Thank you again for your time.

(ticket:#120902-005108)

Going on two weeks it looks like…

I (Loyheta.7294) would really like to hear from a GM on this matter. I have been waiting a week without a reply…

I really hope they look at our tickets soon

My husband is having the same problem. He has received emails from them about his ticket but now he has another probably. Because he was impatient and didn’t want to wait anymore for them, he played a couple characters on the 2nd account. Now they are saying, “We see that you are able to play your account. Are you still having problems?” and when he explained again what he needed they said, “We can’t do character transfers at this time.” He doesn’t want his characters transferred. he wants his account combined. I don’t think this is a big deal. But he doesn’t have the character that he worked hard on during release and he doesn’t have his prepurchase item because it’s not the correct account. But he didn’t want to wait to play because it was taking forever to get a response. Ugh!! This is so frustrating!!