What is the process for being banned for using non-cheating third party software?

What is the process for being banned for using non-cheating third party software?

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Posted by: Arthurius Rex.2198

Arthurius Rex.2198

I appreciate the policy of ANet with regards third party software since ANet does not yet support third party apps (although it would be a very good idea if it did). I read Gaile Gray’s explanation on third party software and I also appreciate that there is seen to be a distinction between exploits like bots on the one hand and “apps” or “mods” on the other that do not unfairly benefit the player but make the game more enjoyable or playable.

Specifically, I’m wondering about “mods” that allow game controller use and the so-called combat mod that I think enhance the experience without unfairly benefiting the player. Nevertheless, ANet’s policy applies to bots and useful mods equally, although I perceive that unofficially there is recognized to be a difference, with the intention of probably allowing pre-approved third party software in the future.

What I would like to know is: if one were to use the useful mods above that I feel enhance game play but are not cheats in any way, although one could be banned under current ANet policy, what would be the process in such case? In other words, would one receive advance warning that all users of such and such mod (eg. the combat mod) would be banned? The point being, if one used a mod to use a game controller or the combat mod (at one’s own risk) and ANet decided to enforce its policy, would one at least be warned first rather than just be permanently banned?

Of course, anyone using a bot or other unfair exploit deserves permanent banning for knowingly cheating, however, someone who wishes to use a game controller or the combat mod would be innocent of cheating. If ANet decided to enforce its policy would it at least issue a personal in-game warning to the user of such mod prior to banning?

Guild Wars 2 is such a great game I would hate to see anyone banned for using a non-cheating mod without reasonable warning if the policy were to be enforced in such case.

What is the process for being banned for using non-cheating third party software?

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It is not reasonable to expect that we will give warnings for a breach of the User Agreement. We can spend resources issuing warnings, monitoring behavior, and following up with account actions on those who do not heed the warnings. But that takes a considerable amount of time and effort. Assigning agents to that task means we’d have fewer agents actively helping players get back onto compromised accounts, doing bot hunts, identifying game issues, dealing with gold sellers, researching bugs, and so forth.

The prudent use of our resources does not support the issuance of warnings. And quite frankly, once you start giving warnings, you go down a rabbit hole of ineffective support where you’re spending too much time talking about issues and far too little time doing something about them.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What is the process for being banned for using non-cheating third party software?

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Posted by: Arthurius Rex.2198

Arthurius Rex.2198

Thanks, Gaile, for your response.

I understand that when there is the suspicion that a bot is active the process is to attempt to communicate with the character. When that fails, then to conclude that the character is an automaton. That’s what I meant by a warning: if there is a prior step to communicating with the character using a non-cheating mod as part of the process to determining whether the player should be banned.

But what I think what you are indicating is that your resources are focussed on serious issues such as cheating mechanisms and game problems, such as “helping … compromised accounts … doing bot hunts, identifying game issues, dealing with gold sellers, researching bugs, and so forth.” You are not assigning agents and committing resources to hunt down users of benign mods that pose no threat to the integrity of the game and just make some poor old souls happier with their already fantastic experience of GW2.

Is there a plan for ANet to pre-approve and permit third party mods/apps?

Thanks again for the feedback.

What is the process for being banned for using non-cheating third party software?

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Posted by: tolunart.2095

tolunart.2095

Rule of thumb: if you think it might be seen as cheating, don’t do it.

What is the process for being banned for using non-cheating third party software?

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Posted by: Deth.3867

Deth.3867

Here Here ArenaNet.
Now if we could just apply the same logic to cheats in the real world..

Deth.

What is the process for being banned for using non-cheating third party software?

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Posted by: Rajani Isa.6294

Rajani Isa.6294

The programs that enable controllers to work are generally no more than key reassignments. Those should be fine and not flag your account.