Where can I send a screenshot

Where can I send a screenshot

in Account & Technical Support

Posted by: Julischka Bean.7491

Julischka Bean.7491

Hello all.
I was happily traversing Metrica Province when I was sent the most elaborate Gold Selling whisper I had ever seen to date. Annoyed, I started to report it, when I saw that the name on the whisper, and the name in the reporting screen did not match. I did not report it, but I did take a screenshot containing both the whisper and the reporting box. Should I send this screen shot on to someone? If so, what address do I use?

Judging by the name, I just know this is someone’s hacked account…..these gold seller/hacker peeps are bold. If only they would use their talents for good….

Lisa.

Where can I send a screenshot

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Was one the character name, and one the Display name?

You can send screenshots to support@arena.net or exploits@arena.net
Either of those should get to the right team, I would think.

Where can I send a screenshot

in Account & Technical Support

Posted by: Seera.5916

Seera.5916

The report area shows the account name whereas the whisper will show the character name.

VERY few people will have an account name match a character name. Especially if it’s a gold seller account that wasn’t hacked.

Where can I send a screenshot

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Was one the character name, and one the Display name?

You can send screenshots to support@arena.net or exploits@arena.net
Either of those should get to the right team, I would think.

Neither of these addresses would be appropriate for this purpose:
Support@Arena.Net is an invalid address
Exploits@Arena.Net is intended only for game-breaking exploits

I think the display name/char name answer is the correct analysis of this situation, but you’re welcome to submit a ticket if you desire. If we need a screenshot we’ll get it from you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Where can I send a screenshot

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Oh, my bad. I don’t know why I always forget it is support@guildwars2.com. And I am sorry about being under the impression that it had been stated that that was the viable process for submitting attachments. My apologies.

Where can I send a screenshot

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Oh, my bad. I don’t know why I always forget it is support@guildwars2.com. And I am sorry about being under the impression that it had been stated that that was the viable process for submitting attachments. My apologies.

No worries!

It’s best to submit a ticket for things that can be/would be handled through a ticket. I really don’t want the exploits address to be misused, as we need to keep that very, very topical to address issues ASAP.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet