Where can I send a screenshot
Was one the character name, and one the Display name?
You can send screenshots to support@arena.net or exploits@arena.net
Either of those should get to the right team, I would think.
The report area shows the account name whereas the whisper will show the character name.
VERY few people will have an account name match a character name. Especially if it’s a gold seller account that wasn’t hacked.
Was one the character name, and one the Display name?
You can send screenshots to support@arena.net or exploits@arena.net
Either of those should get to the right team, I would think.
Neither of these addresses would be appropriate for this purpose:
Support@Arena.Net is an invalid address
Exploits@Arena.Net is intended only for game-breaking exploits
I think the display name/char name answer is the correct analysis of this situation, but you’re welcome to submit a ticket if you desire. If we need a screenshot we’ll get it from you.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Oh, my bad. I don’t know why I always forget it is support@guildwars2.com. And I am sorry about being under the impression that it had been stated that that was the viable process for submitting attachments. My apologies.
Oh, my bad. I don’t know why I always forget it is support@guildwars2.com. And I am sorry about being under the impression that it had been stated that that was the viable process for submitting attachments. My apologies.
No worries!
It’s best to submit a ticket for things that can be/would be handled through a ticket. I really don’t want the exploits address to be misused, as we need to keep that very, very topical to address issues ASAP.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet