Guild Wars 2

I am being asked for test after test for several different issues – I have at least two open tickets.

I am MISSING at least one dye (Silver).

Please figure out what is wrong with some of our accounts/database, please!

I was forced into putting in trouble tickets after trying to get answers in the forums – and now I am being forced into “tests” for my computer (two so far) that don’t do a thing with the issues I have raised in my tickets.

Trouble ticketing is not a friendly process in this game – and the people who answer them are not very good at reading the base issue and they never answer questions. Ever.

Apparently those who do the email support aren’t able to do a thing or even see the problem – they are going off secondhand or thirdhand information – been there, done that, computer professional who has done this type of trouble ticketing for over a decade.

If the people who are doing the “trouble tickets” aren’t close to the datebase and there are several more “layers” to get any real database issues solved, something is very wrong.

I don’t see any Anet players any longer – haven’t in over six months. And it’s showing in the game – if those "customer service " persons played on the servers that their problems were on, they’d be able to do more.

I am a computer professional who has always found better processes make for a more secure workplace and a happier clientele.

Losing dyes that many might not even notice is happening and no one is helping.

The “cut and pasted” answers are redundant or don’t even address the problem the person put the trouble ticket in for.

I second that feeling. Been trawling through the forum for help to different issues and apparently its only the players in here as far as I can see.