Why are my reports being ignored?

Why are my reports being ignored?

in Account & Technical Support

Posted by: Noerknhar.3826

Noerknhar.3826

For over two weeks now I am reporting botters in cursed shore on a daily basis – always the same accounts, always the same characters running always the same routes killing everything they see without responding to map, say or whisper chat while behaving “bot like” (you just see the difference). Doesn’t anet want us to report people? Why are my reports being ignored on a constant basis? Don’t get reports for german servers get any attention at all?

Enuerus Derune – Necromancer, Sylvari
[NO] ~ Ponys Will Never Die

Why are my reports being ignored?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

They aren’t being ignored.

ANet bans bots in waves so there will be periods of time when they aren’t getting banned even though they are being reported. The reason why is, if they banned them individually, the botters could use this information to figure out what triggered the ban and learn to get around it.

Why are my reports being ignored?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We do review bot reports, but cannot take action on every report right away. I just spoke with a team member about possibly shifting resources to give more coverage to bot hunting and bot report responses, and hopefully we’ll be able to handle more — or handle them more quickly — in the future.

Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet