Why can we not get customer service in a timely manner?!?

Why can we not get customer service in a timely manner?!?

in Account & Technical Support

Posted by: Biggie.9847

Biggie.9847

People keep beating the dead horse argument about Anet having poor security. Well let me share a quote from the OP:

I’ve only logged on a few times to make sure my character is where I logged him out, mainly because I get 80 emails a day to authorize a log in attempt from China. I don’t think my account has been hacked because I’m able to log into the forums here, so WTH is going on?!?
[Incident: 121021-000314]

80 e-mails a day to authorize a login attempt from China? At what point does one think this isn’t a huge problem? You only get authorization e-mails when SOMEONE ELSE HAS YOUR E-MAIL AND PASSWORD. So instead of changing the password, he let it go. Then, the hacker finally got access to it, and used it to move Gold through the account. Thus the ban for illegal Gold trading.

Gaile and the team keep linking Mike O’Brien’s article about security, but no one reads. The only ones who have a right to complain are those who got their accounts banned due to a bug. Everyone else falls into one of the following:

A) Login and password stolen from another site
B) Password too simple, or too common
C) GW2 password too similar to another password that was stolen
D) Keylogger on PC (lack of personal security)
E) Shared account with a “trusted friend”, only to have everything disappear

Hackers don’t steal accounts to play on, they do it to launder stolen goods so their bot accounts are kept safe. I assume a majority of everyone who gets banned and says they never did Gold trading is telling the truth.

TL;DR – If more people would learn to be more secure about their pws, there’d be less support tickets. Less support tickets = less problems = more time for Anet to respond to real issues.

ps – Don’t knock on Peggy. He’s wonderful.

well to answer some of your questions..

A) Login and password stolen from another site =Dunno about this but I don’t broadcast info anywhere.
B) Password too simple, or too common=Pw is 11 characters long with upper case, lower case and symbols
C) GW2 password too similar to another password that was stolen=pw is totally unique to GW2
D) Keylogger on PC (lack of personal security)=not 100% sure on this but have 2 antivirus programs on my computer which I scan regularly. Plus use firefox with no script running.
E) Shared account with a “trusted friend”, only to have everything disappear=Other than my wife no one in my age group plays games so my friends for one wouldn’t even know how to log on to my account or for that matter care.

And once I started to get emails I did change my pw a couple of times but it didn’t stop the authorize access emails from coming. I do have the mobile authenticator now which at the time my account was blocked it was still in beta I believe. So no it’s not a dead horse…..

Why can we not get customer service in a timely manner?!?

in Account & Technical Support

Posted by: ChibiKyuubi.6524

ChibiKyuubi.6524

I’ve been waiting about 3 days and still no word besides the automated email i got.
I’ve missed the end of the Halloween event and didn’t get to finish it. this is unfair for those of us affected that shouldn’t have been banned
[Incident: 121031-002153]