Why won't it let me on my GW2 account?

Why won't it let me on my GW2 account?

in Account & Technical Support

Posted by: marcusbash.8642

marcusbash.8642

I switched to a different computer, I’ve authenticated my account and made a new password. When I get on the client to log in so I can play it says that my username or password is invalid and I need to “Recover Account.” Can you please help me, I haven’t played in a while and want to play with my friend again.

Why won't it let me on my GW2 account?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you are having difficulties loggin in, you can read through the help articles and/or submit a ticket to Customer Support here: support.guildwars2.com

The agents at Customer Support will be happy to assist you. Good luck. =)

Why won't it let me on my GW2 account?

in Account & Technical Support

Posted by: marcusbash.8642

marcusbash.8642

I tried doing the ticket but it made me go through all that billing info stuff.

Why won't it let me on my GW2 account?

in Account & Technical Support

Posted by: marcusbash.8642

marcusbash.8642

Never mind, thanks.

Why won't it let me on my GW2 account?

in Account & Technical Support

Posted by: Stitch.1794

Stitch.1794

Do you use the authenticator app? I started getting the same error about user name or password being invalid after the patch yesterday, but once I unlinked the authenticator, I could log in.