Guild Wars 2 Forum - Account & Technical Support

Why won't it let me reset my password?

Last night someone tried to access my Steam and Guild Wars 2 accounts. I reset my password on Steam, but it won’t let me reset on Guild Wars 2 no matter how many times I do the reset form.

By the way, the hacker tried to access my Guild Wars 2 account first, so I assume that my Steam info was stolen off of Guild Wars 2. Fix the security, ArenaNet.

Why won't it let me reset my password?

in Account & Technical Support

Posted by: MisterJimDavis.3290

MisterJimDavis.3290

When I hit the submit key, all it does is refresh the page.

Why won't it let me reset my password?

in Account & Technical Support

Posted by: Asmodeus.8042

Asmodeus.8042

How frustrating and unreal.

First time got an attempt of someone else logging in, and can’t even change my own password. Perhaps it has to do with them not being able to log into peoples’
accounts and -then- change stuff but still, all I see is the same page, no error, and the url with?reason=ErrBadPasswd tacked onto it.

Why won't it let me reset my password?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I believe you used a shared password, and that’s a very bad thing. For more information, please see Mike O’Brien’s article on account security. I do not believe that they got your credentials from Guild Wars.

As far as changing your password, I’m sorry you’re having difficulties. I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet