Guild Wars 2

Ticket ref no.120903-004993. I posted the ticket at 4:57 am on Monday morning. Ticket is properly prioritised. I even PMed a moderator to take a look at my ticket if I am missing something, because if there is something missing I cannot figure out what it is? To the best of my knowledge my ticket is properly prioritised and everything is crystal clear, description can’t get any clearer. All the detail support asked for, is there. And its been well past 72 hours now and still no response.

I know there are people in line before me, I know there are people who have been waiting for 10 or 12 days, but honestly this shouldn’t have got this bad. It takes half an hour to one hour to resolve hack issue and get back into the game with any other MMO company, although I admit item restoration takes few days. But at least you get the control of your account within 1 hour.

I know this for a fact, because I have been hacked before and never took me more than one hour to get back my account. Here I have been waiting for almost 4 days. There is no phone line , there is no authenticator. Seriously what is going on? If you want to charge money for authenticator then do it, i am happy to pay for it as long as my account is secure, but at least give us an option to buy one. If you want to charge extra for support telephone calls, then do it. But at least give us a telephone no where we can call and resolve our issues. I am happy to pay as long as my problem is getting solved.

Come on guys lets do it like a proper business. I am happy to pay extra as long as I am getting good service. Please resolve me ticket and all the other outstanding ones as soon as possible, this is too much.

I levelled my character to level 80 in few days after early start , not to sit on mykittenfor the next whole week.

I do admit the password I used, I am using it for one another service and that another service is lot more valuable then this game or anyother MMO, but that account didnt get hacked and also this password never got hacked ever before either. You really need to beef up your security , also come up with an authenticator, I am sure people will be happy to pay for it. As long as the price is reasonable.

And please act upon my ticket give me my level 80 thief back with a working account and not a banned one.