Guild Wars 2

Since the 2/23 patch my game is crashing 4-5 times within an 2 hour period. I was working on the meta in DS and it crashed 7 times during the last fight. Whatever you guys changed is not really working out.

System info:
SLI Nvidia 980 TI
I7
16GB RAM
SSD
Video driver: 361.91

I know I sent the report in thru your tool. Is there a log somewhere? I see a crash.dmp file but it doesn’t appear to be clear text.

• Crash <—*
  Exception: c0000005
  Memory at address 00000000`00007e0b could not be read
  App: Gw2-64.exe
  Pid: 9932
  Cmdline:
  BaseAddr: 00007FF6EB380000
  ProgramId: 101
  Build: 58420
  When: 2016-02-25T02:43:45Z 2016-02-24T20:43:45-06:00
  Uptime: 0 days 0:06:12
  Flags: 0

• System <—*
  Name: APOLLO
  IpAddr: 192.168.0.7
  Processors: 8 [GenuineIntel:6:10:9]
  OSVersion: Windows 6.2 (64 bit)

• System Memory <—*
  Physical: 9943MB/16327MB 60%
  Paged: 10963MB/18759MB 58%
  Virtual: 134213685MB/134217727MB 3%
  Load: 39%
  CommitTotal: 7795MB
  CommitLimit: 18759MB
  CommitPeak: 12777MB
  SystemCache: 10037MB
  HandleCount: 51778
  ProcessCount: 107
  ThreadCount: 1896

• Process Memory <—*
  Private: 3337MB
  WorkingSet: 2766MB
  PeakWorkingSet: 2943MB
  PageFaults: 3730779

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  Root 1156.55 1378674
  VRAM 945.63 20404
  Programmer Data 756.43 309807
  Engine 459.52 157716
  Model-Programmer 349.82 32055
  Uncategorized 291.46 1024271
  VRAM – Prop Tex 204.73 617
  Game 183.98 116253
  VRAM – Character Tex 145.07 602
  VRAM – Composite Tex 133.28 269
  Content 131.06 37775
  VRAM – Effect Texture 113.62 647
  VRAM – Gr Postproc 91.34 17
  Gr 85.57 96880
  Collections 79.45 8339
  Dictionary 76.52 1832
  Art Assets 66.67 11413
  Character Models 55.75 4545
  Composite Models 55.20 2466
  Text 44.75 3848
  VRAM – Prop Geo 42.70 161
  Collide 41.99 33183
  Gr Umbra 41.43 3613
  Composite Tex 34.34 72

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  Model-Programmer 338.67 27742
  Uncategorized 291.46 1024271
  VRAM – Prop Tex 204.73 617
  VRAM – Character Tex 145.07 602
  VRAM – Composite Tex 133.28 269
  Content 131.06 37775
  VRAM – Effect Texture 113.62 647
  VRAM – Gr Postproc 91.34 17
  Dictionary 76.52 1832
  Text 44.75 3848
  VRAM – Prop Geo 42.70 161
  Gr Umbra 41.43 3613
  Composite Tex Pool 33.84 71
  VRAM – DirectX Geo Buffers 27.45 925
  VRAM – DDI Shader 23.22 15874
  Composite Packfile 20.62 571
  Archive 20.10 39
  VRAM – Gr Cloud 19.75 79
  Collide 19.53 2250
  VRAM – Character Geo 18.02 140
  VRAM – UI Textures 17.52 451
  Collide Havok 16.63 30167
  VRAM – Terrain PgdImg 14.67 59
  VRAM – Composite Geo 11.49 116

• Game Context <—*
  MapId: 1041
  Flags: 0×241
  ElapsedTime: 00:05:41

• World State <—*
  <WorldState BufferCapacity="134355660" BufferUsed="115732480" DrawCalls="998" Fps="60" EffectLights="0" Lights="24" Materials="624" Particles="6171" Submodels="1286" TextureLoadsPending="5" TextureMemory="532099199" Triangles="789643" VerticesSoftwareTransformed="0" VideoMemoryTotal="242887115" CameraPos="-25840.8, -9781.93, -5346.66" CameraFwd="0.680338, 0.3756, 0.629337" MapName="tboUv.nyx3W" MapNamespace="qBMWC" MapSector="IJwR+.RmH5E" MapType="Public" MapFloor="1" MapId="1041" MapGuid="6C1581C5-D087-4A9C-A0C7-554F9E99CFEA" MapTimeOfDay="1.000000" PlayerFacing="0.681668, 0.373168, 0.629345" PlayerPos="-25491.8, -9589.22, -4903.11" PlayerVelocity="0, 0, -0" />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

• Thread 0×162c <—*

• Trace <—*
  Pc Rt : Args
  00007ff6`eb92907c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb926841 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eba294a6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb828600 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb8264ce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb8260f4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb8275d6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb825abf 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb65f939 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb7e658f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ff6`eb7e6736 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ffa`4ded2d92 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  00007ffa`4fda9f64 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

• Thread registers <—*
  rax=0000000000007c7b rbx=0000004e1fa825f0 rcx=0000004e1fa825f0
  rdx=0000000000000000 rsi=0000000000000000 rdi=0000004d93286a70
  rip=00007ff6eb92907c rsp=0000004d94caf960 rbp=0000004d94cafb81
  r8=0000004d94caf9c0 r9=0000000000000009 r10=0000000000000000
  r11=0000004d94caf918 r12=0000004d94cafcc8 r13=0000000000000002
  r14=0000000000000001 r15=0000004d931ef3e0
  cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rbx-32 0000004E1FA825D0 00000000`00007c7b 90010d00`8c272335 00000000`00007c7b 008f0110`00000000
rbx 0 0000004E1FA825F0 00000000`00007c7b 00007ff6`ec5c7f80 00000000`00007c7b 0000004d`ca000dbc
rbx32 0000004E1FA82610 00000000`00007c7b 00000000`00000000 00000000`00007c7b bc68fa34`befcf506
rcx-32 0000004E1FA825D0 00000000`00007c7b 90010d00`8c272335 00000000`00007c7b 008f0110`00000000
rcx 0 0000004E1FA825F0 00000000`00007c7b 00007ff6`ec5c7f80 00000000`00007c7b 0000004d`ca000dbc
rcx32 0000004E1FA82610 00000000`00007c7b 00000000`00000000 00000000`00007c7b bc68fa34`befcf506
r8-32 0000004D94CAF9A0 0000004d`94cafb81 0000004d`94cafb81 0000004d`94cafa30 0000004d`94cafa30
r8 0 0000004D94CAF9C0 c618d7bb`c6c9e1a0 00007ff6`c5a71540 3e9bbbe9`3f0d0b20 0000004d`bf46f226
r832 0000004D94CAF9E0 c615cf80`c6c7229e 00007ff6`c59cec05 00000000`3c8f2551 00000000`00000000

• Code <—*
  00007ff6`eb92905c 20488b01 48ffa018 010000c3 cccccccc H..H………..
  00007ff6`eb92906c cccccccc 40534883 ec20488b 01488bd9 ….@SH.. H..H..
  00007ff6`eb92907c ff909001 0000488d 4b68e815 77d3ff48 ……H.Kh..w..H
  00007ff6`eb92908c 8b03ba01 00000048 8bcb4883 c4205b48 …….H..H.. [H
  00007ff6`eb92909c ff6018cc 48895c24 08574883 ec20488b .`..H.\$.WH.. H.
  00007ff6`eb9290ac 0133db48 8bf94839 59280f95 c3ff9098 .3.H..H9Y(……

• Stack <—*
  0000004d`94caf960 00000000`00000000 0000004d`fed78a60 00000200`00000200 0000004d`94cafb81 ……..`…M……………M…
  0000004d`94caf980 0000004e`1fa825f0 00007ff6`eb926841 00000000`0000000e 00000000`0000000e .%..N…Ah………………….
  0000004d`94caf9a0 0000004d`94cafb81 0000004d`94cafb81 0000004d`94cafa30 0000004d`94cafa30 ….M…….M…0…M…0…M…
  0000004d`94caf9c0 c618d7bb`c6c9e1a0 00007ff6`c5a71540 3e9bbbe9`3f0d0b20 0000004d`bf46f226 ……......... ..?...>&.F.M... 0000004d`94caf9e0 c615cf80`c6c7229e 00007ff6`c59cec05 00000000`3c8f2551 00000000`00000000 ."..............Q%.<............ 0000004d`94cafa00 00000000`00000011 0000004d`94cafb81 00000000`3c8f2551 00000000`00000000 ............M...Q%.<............ 0000004d`94cafa20 0000004d`931ee7d0 00007ff6`eba294a6 00000000`3f5f66f3 00000000`0000000e ....M............f_?............ 0000004d`94cafa40 0000004d`94cafb81 00000000`0000000e 0000004d`94cafac8 0000004d`94cafa44 ....M...............M...D...M... 0000004d`94cafa60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 0000004d`94cafa80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 0000004d`94cafaa0 0000004d`931ef3a0 0000004d`94cafb28 0000004d`bd141840 00007ff6`eb828600 ....M...(...M...…M………..
  0000004d`94cafac0 0000004d`3c8f2551 0000004d`3c8f2551 0000004d`3c656042 00000018`0000801c Q%.<M…Q%.<M…B`e<M………..
  0000004d`94cafae0 00000000`00000000 00000002`00000002 0000004d`00000010 0000004d`94cafae4 ………………..M…….M…
  0000004d`94cafb00 0000004d`94cafae0 0000004d`931efb60 0000004d`00000001 0000004d`931ef360 ….M…`…M…….M…`…M…
  0000004d`94cafb20 00000000`00000000 0000004d`bd141858 0000004d`931ef3d1 00007ff6`eb78307e ……..X…M…….M…~0×.....
  0000004d`94cafb40 00000000`00000000 00000000`00000000 0000004d`94cafc28 0000004d`94cafc28 …………….(…M…(…M…
  0000004d`94cafb60 00000000`00000000 00007ff6`eb829547 00000000`00000000 0000004d`94cafc50 ……..G……………P…M…
  0000004d`94cafb80 0000d829`dc021bf1 0000004d`94cafc30 00000000`00000002 0000004d`931efb60 ….)…0…M………..`…M…
  0000004d`94cafba0 00000000`00000010 0000004d`931ef360 0000004d`94cafcc8 0000004d`931ef360 ……..`…M…….M…`…M…
  0000004d`94cafbc0 00000000`00000002 00007ff6`eb8264ce 00000000`00000000 00000000`00000001 ………d………………….
  0000004d`94cafbe0 0000004d`94cafcc8 00000000`00000000 00000000`00000010 0000004d`94cafcc8 ….M…………………..M…
  0000004d`94cafc00 0000004d`931efb60 00000000`00000000 00000000`00000001 00000000`000002d0 `…M………………………
  0000004d`94cafc20 0000d829`dc021ae1 0000004d`931ef9e0 0000004d`00000000 0000004d`94cafc38 ….)…….M…….M…8…M…
  0000004d`94cafc40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
  0000004d`94cafc60 00000000`00000000 00000000`00000000 00000000`00000001 00007ff6`eb8260f4 …………………….`……
  0000004d`94cafc80 0000002a`19623b3c 00007ffa`00000000 00000000`00000000 00007ffa`000000f7 <;b.………………………
  0000004d`94cafca0 0000004d`00000000 00007ff6`00000000 00000000`00000001 00007ffa`4d1710ea ….M………………….M….
  0000004d`94cafcc0 0000002a`19623b3c 01d16f76`58f327f0 0000000e`030f8c91 00000000`00000001 <;b.….‘.Xvo………………
  0000004d`94cafce0 00000000`00000000 00007ff6`eb65b57f 00000077`8f6398e1 0000d829`dc021db1 ……….e…….c.w…….)…
  0000004d`94cafd00 00000000`00000001 0000004d`932ae510 00000000`00000000 00007ff6`eb8275d6 ……….*.M…………u……
  0000004d`94cafd20 01d16f76`58f327f0 00000000`00000001 00000000`00000000 00000000`030f8c91 .’.Xvo……………………..
  0000004d`94cafd40 00000077`8f6398e1 00000000`00000001 0000004d`94caead0 0000004d`94caead0 ..c.w……………M…….M…

• Error Logs <—*
  n ‘0×00000000000EB017’: Lightning ran out of space for new bolts.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×082240’: Failed to resolve AimIK bone indices.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×082240’: Failed to resolve AimIK bone indices.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Debug token ‘0×00000000000EB017’: Lightning ran out of space for new bolts.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×082240’: Failed to resolve AimIK bone indices.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×082240’: Failed to resolve AimIK bone indices.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×08223f’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Debug token ‘0×00000000000EB017’: Lightning ran out of space for new bolts.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Model ‘0×080b24’: Failed to resolve AimIK bone indices.
  Model ‘0×082239’: Failed to resolve AimIK bone indices.
  Model ‘0×08223a’: Failed to resolve AimIK bone indices.
  Texture decode failed.
  Loading ‘0×023d89’ texture failed

• DirectX Device Info <—*
  VendorId = 0×10de
  DeviceId = 0×13c0
  Version = 10.18.0013.6191
  Description = NVIDIA GeForce GTX 980
  Compat = 0×00100000
  VidMem = 0 MB

LOL too many lightning bolts being casted?

Jon – did you get what you needed?

Just delete the Lightning Bolt spell and I’m good

Could try running -repair and see if it helps in this case.

It ran a repair like some of the others post here.

Exception c0000005 errors are mainly connected to video driver issues you could try uninstalling and reinstalling your video card drivers upgrading or posably downgrading the driver, good luck

Chiltonium.7643:

I’ve been getting the same thing. It’s frustrating, crash once or twice every meta and have to pray I can get back into the stupid map.

And I’m running an i7 6700k @4ghz
16gigs ram
4gb geforce gtx 960

ProcessCount: 107 <— You have a lot of extra programs running in the background which may be interfering with the game (c0000005 is a memory access violation which is often the result of bad RAM or software conflicts).

Try a clean boot – more info here:

https://support.microsoft.com/en-us/kb/929135

Guys – its not the system. I’m been running the game for years on this system. It started with the 2/23 update. ProcessCount is not an issue with only 38% of the memory is being used and CPU % is low to mid. I’m running the newest drivers by Nvidia.

I’m not the only one getting crashes; several of my friends have also since the patch. We were all stable before it.

abomally.2694:

ProcessCount: 107 <— You have a lot of extra programs running in the background which may be interfering with the game (c0000005 is a memory access violation which is often the result of bad RAM or software conflicts).

Try a clean boot – more info here:

https://support.microsoft.com/en-us/kb/929135

Thank you for the suggestion. I do system admin work for Oracle on their datacenters across the global. It’s not a resource issue.

Question for you: Do you use Mumble while also playing GW2?

Ellieanna.5027:

Question for you: Do you use Mumble while also playing GW2?

No.

I’m also experiencing some severe crashes since around that date. I can’t be certain it’s the same cause, but the timing of it seems impeccable.

My symptoms are that whenever I’ve played for approximately two hours, and for no reason whatsoever, my entire system locks up. Everything’s frozen on all my screens, and the only solution is to cut the power by holding the power button. Where I am or what I’m doing seems to have no correlation to why it happens – one time, it was while doing the Dragon’s Stand meta event, another after just having finished the Hearts and Minds story step, yet another I had just finished crafting 150 Mithril Ingots in LA.

Before these lockups started happening, I had been playing the game flawlessly, though my sample size isn’t too large considering it’s a brand new computer (from early January).

I’ll be keeping an eye on this thread, hopefully someone finds a solution – be it ANet or someone random – and it might work for me too.

i7-6700K
2×8GB
GTX 970

Ghorman.1368:

It ran a repair like some of the others post here.

oh well it was run before? If it had been done and stated, I wouldn’t have bothered posting.

Do the people that you know that crashed too using similar hardware? And/or also running Windows 10? Was it the same Exception of c0000005? It very well could be a driver/game conflict. They are constantly tweaking just about every aspect of the game, as you should be aware, and graphic drivers are constantly tweaked on the newest hardware, this is a recipe for conflicts at some point. Additionally, Windows 10 seems to be causing widespread issues with a lot of things. Which is typical of a new release. It also has some inherent limitations MS imposed on it for arbitrary reasons. It’s entirely possible GW2 is hitting these limitations. Or It could even be some new win10 update. I don’t know, I’m avoiding win10 due to bandwidth usage and I question MS’s reasons for not allowing some things to be turned off. If is an update, wouldn’t be the first time a windows update crashed only certain games.

But as you should be aware, an issue with a few machines, but not the majority of machines, makes it a bit more likely it’s something more specific to said machines.
Also, just because other games and applications work fine doesn’t necessarily mean much. Different games hit the system in different ways. Something I didn’t see asked yet. If you are overclocking, that could cause issues. Although I believe GW2 is not as crash happy in overclocks now, but it has happened before. It’s entirely possible they changed something that is a bit sensitive to overclocking on your chip/chipset/memory brand whatever. It happens. It’s also something that wouldn’t be as apparent as to the cause.

I would look at it from different angles, and give Anet more information, especially if multiple people are using the same graphic driver versions, same operating system version, same cpu, etc., especially if no overclocks are going on and the crashes still occur. Something so they have hard information to point to, look see this? Perhaps we can make a change to prevent this, or perhaps it’s the fault of nvidia/amd/intel/whatever. But I rarely ever see that done. It’s usually just ‘here is specs’ it’s not my hardware. No indication if running 5 year old drivers (obviously not case with win10… I’d hope.. ) or the newest, freshly released, that could contain an unknown land mine accidentally inserted for an unsuspecting game to step on.
Anyways, gl.

I have the same problem and I am using windows 7 sli gtx670 cards.

Doesn’t matter if I run the game 32bit or 64

My crash has changed from window dropping down with a pop up crash report to just a freeze and no report sent after using Ctrl alt delete..

Sometimes I can get back in to finish the boss many times I miss out

When it was sending crash reports I am certain I sent them like 3 or 4 a day…

Tried the file repair but nothing seems to work, so far, sorry to see so many other people with the same issue to be honest or maybe it is a good thing and they will put a few engineers in a room and lock the door till they come out with a solution

I’m having the same problem, but only when the game has to download patches, I have Windows 10, an i7 6700k and gtx970.
The game crashes when it starts, if I can give to log on and play, it works fine, but I have to try 20 times to get it.
Any advice?

Stupid question – do any of you use EVGA Precision X?
The GPU software or any other nvidia hook in GPU Software?

The reason I say this as it has a nasty habit of crashing GW2 – there is some weird conflict that goes on with these two items. Yea I know it’s a useful piece of software.