Won't let me log in, Just downloaded.
I am sorry for this situation. Usually, we find its a typo in the account name or password, but don’t worry, the support team can help you. Please don’t submit any more tickets, though: One will get you the fastest help possible.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Don’t suppose you have an ETA on when I’ll get any sort of response?
Don’t suppose you have an ETA on when I’ll get any sort of response?
No sorry, I don’t. It’s determined by volume. However, there are support agents on duty, and they’ll help as soon as they are able to do so. Please be aware that updating a thread about an individual issue isn’t really going to speed things up. If you need help in three days, you can post in the “Tickets for Review” thread stickied at the top of this forum. However, I feel sure you’ll be helped before then.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks. Resolved. I apologize for my attitude, just frustration.
So I pay 100 dollars for this game here in Australia, Download it, register, input my details and no go… your game isn’t broken is it? Some assistance would be much appreciated.
So I pay 100 dollars for this game here in Australia, Download it, register, input my details and no go… your game isn’t broken is it? Some assistance would be much appreciated.
Nope, the game is just fine. We want to help so please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks. Resolved. I apologize for my attitude, just frustration.
Really glad that you were helped and are enjoying the game. I certainly understand the frustration, and thank you for updating!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Won't let me log in, Just downloaded.
in Account & Technical Support
Posted by: Panther Chameleon.8465
You’re no the only one who can’t log in. I get the same message “Not available. Restore your account.” Funny how I can log into the forums, but play the game? Oh, no you can’t do that.