Guild Wars 2

I currently attend uneveristy , and i’m constantly playing guild wars 2 mostly on my free time in uni or at home.

I decided to install my guild wars 2 on laptop and got it in my car , long story short some idiot decided to leave his ciggarete right on the back couch , came back 4 hours after class found my car whole seat burned out and nearly the front seats too.

My guild wars 2 game box was totally burned as well as the CD totally un usable anymore.

Aswell as my Android phone + wallet +project work.

Now this is where it even gets worse.

I’m moving to another country perm in nearly a month , i still can login my gw2 account without an authenitcator.

Now , this is where i’m pulling my hair out.

I cannot disable the authenticatior cause well , my phone is a piece of burned metal now.

The game box containing the serial code is dust.

And im moving in a month which means it’s like a death countdown till the end (hopefully not) of my gw2 account.

P.S : I have a twilight.

Is there ANY information i can give , extensively to support to recover this incident and get back my serial code.

I contacted the retailer over here , and he cannot help me AT ALL. I currently study in Kuwait , and to say the least the PC shops are not as professorial as the ones in the US or CA etc+

Arenanet , please help.

800+ hours into the game and a legendary , and i don’t want to end it like this.

Sorry for wall of text , but im seriously , seriously upset.

Final update:
———————————————————————————————————————————————————————————-
“Hello,

I have removed the authenticator from the “xxxxx@gmail.com” Guild Wars 2 game account.

For instructions on how to re-activate this feature on the account, as well as other information about two-factor authentication, read the article at the following link:

Title: Guild Wars 2 Two-Factor Authentication
URL: https://en.support.guildwars2.com/app/answers/detail/a_id/9238"

For once in a LONG LONG LONG time , i am very happy with a company’s support. They have been absolutely fantastic and straight forward. Thank you a million times Arenanet!

Thank you Charles ,not even gonna lie for you being the first reply i kind of calmed down a little.
I have sent 2 tickets regarding both issues , i am insanely nervous. Hope all turns well , i worked WAY too hard on my character and that legendary , i believe you know how long that takes and how much effort and commitment it takes.

I will try my absolute best to provide all the information possible.

Anyways thank you for your response~

I can live without knowing the serial code anymore..that’s fine ill take that risk.

But for the mobile authentication part , its kind of like a countdown till i get locked out of my account. I really hope and pray i can get this sorted out

Good luck. I really feel for you. I’d recommend unlinking your phone while you can. If you have the google authenticator you can make 10 one-time use auth codes.

marnick.4305:

Good luck. I really feel for you. I’d recommend unlinking your phone while you can. If you have the google authenticator you can make 10 one-time use auth codes.

Thanks man. At the moment i don’t have a phone as well , it’s destroyed as well…

Laptop
Game Box
Wallet
Project work
Smart phone
External hard drive
laptop case
Razer naga mouse
Raze Black widow keyboard
=All gone

To be fair, even in the US, if you bought a physical copy the store wouldn’t be able to tell you the CD serial inside.

As far as the two tickets thing – I’d go an mark the second one closed/solved, and use any new info in it to update the original.

Dupe tickets tend to slow things down some.

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

LeCreaux.3087:

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

Insurance is likely to cover the cost of physical possessions.

On the other hand, who leaves their phone, laptop, and wallet in the back seat of their car when they go to class?

LeCreaux.3087:

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

To be really honest , most of these can be replaced in a matter of a month.

There’s more than one car in my household , so i’m using another vehicle temporally at the moment.

The amount of effort that i put in the account , just the sentimental value is way more than all of these to me.

Update on ticket :

“Hello Nergoza,

I am sorry but we are unable to provide serial codes for purchases from retailers. If you ever have issues with your account we have other ways to verify ownership of your account.

If you purchase a new code you will not be able to add that to your existing account as serial codes do not stack.

Please let us know if you have any other questions."

…What do i do…?

EnemyCrusher.7324:

LeCreaux.3087:

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

Insurance is likely to cover the cost of physical possessions.

On the other hand, who leaves their phone, laptop, and wallet in the back seat of their car when they go to class?

General communications class = Break/Free time! :P

nergoza.6387:

EnemyCrusher.7324:

LeCreaux.3087:

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

Insurance is likely to cover the cost of physical possessions.

On the other hand, who leaves their phone, laptop, and wallet in the back seat of their car when they go to class?

General communications class = Break/Free time! :P

And yes it’s my fault , i feel like slapping my own self with a large tuna right now.
But the damage is done and i’m trying my best to fix it.

If u got your login details than it would be possible to just disable the auth-app, helped me on SWTOR. Updated my smartphone’s firmware and the app couldn’t verify anymore.
The only difference was that SWTOR got a hotline – neede baout 10 minutes to diable the app for my account, so i could login normally and reactivate the app afterwards.

Gepetto.5402:

If u got your login details than it would be possible to just disable the auth-app, helped me on SWTOR. Updated my smartphone’s firmware and the app couldn’t verify anymore.
The only difference was that SWTOR got a hotline – neede baout 10 minutes to diable the app for my account, so i could login normally and reactivate the app afterwards.

Well. Explain how cause everytime i try to unlink:

Enter the current code from your mobile authenticator app. ######
Enter a different code from your mobile authenticator app. ######

And that is impossible cause of linking the authenicator you need a QR code to scan with a code , and that code isn’t visible.

Ask the support to unlink.

Gepetto.5402:

Ask the support to unlink.

Trying to at the moment , and one of the support staff replied :

“Hi,

Thanks for contacting us.

Are you currently able to access your account? If you need help accessing your account, please let us know and we’ll help you out with that.

We look forward to your reply.

Thanks,
Erik"

Yay. =)

Thanks a lot everyone by the way !

“Hello Nergoza
Thank you for getting back to us. In order to disable to Google Authenticator please follow the next steps:
1. Go to https://account.guildwars2.com/recovery
2.In the “Email/Account” field, eneter the email address used for your Guild Wars 2 account.
3. In the “Serial Code” Field eneter the Serial Code you registered to the account.
4. In the “Character Name” field eneter the name of an existing character on your account.
5. Click “Verify”
6. Once logged in, they will have the option to “disable authenticator” or “reset password” if needed.
If you have any other issues or questions, please let us know."

Seriously…?

Ticket titled “Game box with CD key burned in a car fire incident”…

The whole subject is me not have access to a CD-key and cannot unlink my authenticatior anymore. I can live without retreiving my CD-KEY that’s fine , i can keep it secured so i don’t have to use the recovery button ever. But to be locked out from the account cause of a mobile authenticatior in a countdown of less than a month. That’s harsh.

5 minutes away of punching my screen in.

hmm i might have thought of a solution (maybe) my SERIAL KEY was Digital , if i bought a Deluxe edition key from store , can i overlap it? It makes sense. But i already purchased the deluxe edition item for 2000 gems in game. But that doesent give you a code as far as i know.

Any help would be appreciated guys.

Thanks

Also added kitten , just to show i was serious about my twilight.
Just to give you a slight idea how frustrating and painful this is.

Semi-good news

Support needs this info :
• What are all possible e-mails that you would have used on the game account?
• What is the name of your favorite character on the game account?
• What are the last four digits of the credit or debit card used to create the account or make purchases online? What is the zip or postal code associated with that card?
• What is the 25-digit access key used to create the game account?

Luckily i have all of the info except well obviously the 25 digit code which i don’t know by heart.

Great support with me and fast replies.

I will keep updating the thread with more information incase someone is having the same issue etc. =)

Have hope! I was also asked some questions although not as detailed as yours, and I didn’t know my serial code either (stupid I know). But I got my account back just now. ^^

Leftstanding.6814:

Have hope! I was also asked some questions although not as detailed as yours, and I didn’t know my serial code either (stupid I know). But I got my account back just now. ^^

Gratz on getting you’re account back !

Yeah i have hope now , just was irritated with myself really more than anything else.

Anyways thanks for your kind comment =)

nergoza.6387:

nergoza.6387:

EnemyCrusher.7324:

LeCreaux.3087:

Your car burned up and you lost thousands of dollars worth of possessions…

Your GW2 account shouldn’t really be on the short list of concerns, don’t you sort of need a car and computer for school? Maybe you shouldn’t be worrying about playing a MMO right now.

Insurance is likely to cover the cost of physical possessions.

On the other hand, who leaves their phone, laptop, and wallet in the back seat of their car when they go to class?

General communications class = Break/Free time! :P

And yes it’s my fault , i feel like slapping my own self with a large tuna right now.
But the damage is done and i’m trying my best to fix it.

Don’t be too hard on yourself. You should probably keep your wallet and phone with you in the future though

Update : Additional information required

“Can you please provide your first and last name, as well as the original email address associated with the account? Also, do you have access to this address?”

So far so good =)

Final update:

“Hello,

I have removed the authenticator from the “xxxxxx@gmail.com” Guild Wars 2 game account.

For instructions on how to re-activate this feature on the account, as well as other information about two-factor authentication, read the article at the following link:

Title: Guild Wars 2 Two-Factor Authentication
URL: https://en.support.guildwars2.com/app/answers/detail/a_id/9238"-Austin from support

I love you Arenanet<3