Guild Wars 2

You would have to discuss the issue with CS. Top of Page – Support – Submit a Request.

Good luck.

I honestly think if the person is polite, clear about what they want, and very clearly explains the situation, Anet replaces it. I’ve seen people post saying yes they have gotten items replaced, others have said no. The no’s were usually pretty rude people, whom I bet just sent in a ticket saying “give me this item” without actually explaining the issue.