Guild Wars 2

Hi everyone,

I brought T3 cultural shoulders in the wrong type this morning. I wrote a ticket to change them to heavy. However they are saying there is nothing they can do.

Now about a week ago i brought the wrong necklace from the laurel vendor and they offered an exchange, as it costs the same amount of currency as the other.

So what gives? same circumstance, yet cant do it?

ticket number is 130726-000865

Response Received…

Hello Karl,

Restoration of items or currency is very limited. Because your account has already received a restoration of items or currency not very long ago, we are not able to fulfill this particular request. Please be very careful with your purchases. Thank you for your patience and understanding.

Apologies, but I’m not understanding at all. So because i made an honest mistake and because support can’t, you know, support somebody more than once, I’m now out of 20g and my item that I’ve been saving for for a few weeks now?

I’m literally furious that this game does not have a refund option on any merchants, and now support, having had an amazing experience first time, now say that because I’ve used them once they can no longer help me?

How is any of this logical? I understand I’ve made the mistake, but its a SIMPLE ITEM SWITCH! SAME AMOUNT OF GOLD JUST DIFFERENT TYPE!

The reason they given before.

They have a budget on the amount of people in support and the amount and type of help they give needs to be within that budget (no subscriptions remember). This means if its player error then they don’t normally refund for it. It would take a lot of support’s time (which costs money) to research all the tens to hundreds of these types of mistakes that people make every day. If support is tied up doing this, then it’s not helping other people who have problems not related to player error. Which leads to slow responce times to helping them. And if people know they can make errors and get a refund, then they will be careless and then tie up more support hours fixing their mistakes.

They had to draw a line to where they would stop helping. Player error is on the other side of the line. The one place I have seen them make an exception is concerning purchases from the laurel vender.

As to your other point, yes they should have a buy back option on all these venders. People make mistakes. It happens. They should have put that in so you can sell back unbound items. Then they wouldn’t have people going through support and taking up their time.

Sorry mate, Anet Support can’t hold your hand each time you make a mistake. It’s nice that they offered you a do-over with your first mistake, but those circumstances were different. As I recall, there wasn’t any confirmation option, thus a lot of people misclicked, and got the wrong gear.

Just as there’s a policy for account restorations limit of once, there’s no reason why they should make an exception for an incorrectly purchased in-game item. Please be more careful with your choices in game.