Wrong password on new account! HELP

Wrong password on new account! HELP

in Account & Technical Support

Posted by: mrcrabcore.2781

mrcrabcore.2781

Hey my brother has just brought gw but its says his password is incorrect even tho hes knows its right, what do we do??
also he cant reset is as it asks for his character name which there isint one. and yes we tried putting nothing

Glasidria – Asuran Necromancer – Commander ~
Officer Glas – Asuran Guardian ~ Gunnars Hold
Guild – Dark Reavers [DkR]

Wrong password on new account! HELP

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Hey my brother has just brought gw but its says his password is incorrect even tho hes knows its right, what do we do??
also he cant reset is as it asks for his character name which there isint one. and yes we tried putting nothing

Is your brother using the email address associated with his game account? Using the display name will cause an error.

If he continues to have difficulties logging in, he can contact Customer Support and they will assist him.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Good luck. =)

Wrong password on new account! HELP

in Account & Technical Support

Posted by: mrcrabcore.2781

mrcrabcore.2781

nope he is using the email :/ yeah ive just made a ticket for him

Glasidria – Asuran Necromancer – Commander ~
Officer Glas – Asuran Guardian ~ Gunnars Hold
Guild – Dark Reavers [DkR]