Guild Wars 2

Of all times, Anet decided to ban my husband at Christmas Eve with no apparent reason or on mere suspicion that he is doing real money trading. To think we are even actively reporting gold spammers. He did not do it and even ticket was raised and looking through the forums, some people got their problems resolved within a couple of hours. It is so easy to check the mailing history which is between myself and my husband but till now, my husband still cannot log in. I do not know why is there a double standard or is it just due to convenience sake for such issue. My husband is innocent so why does he have to suffer the ban? The procrastination in resolving this issue will still considered a temporary ban of a few days for something he did not do? This policy of ban first investigate later is unfair really. I really hope Anet can do something about this as being accused of something you did not do and action taken against you before you are even proven guilty is ridiculous and I believe any of you would not like to be in this similar position as well.
Thank you.
Account ID: MountainPanda.5831
Ticket: 121224-002243

And we yet again, only get half the story..

Oh and this is not customer service board..

What do you mean by half the story? Anet can give the other half of the story then. Also Lysico, by trolling in private message sent to me is not appreciated thus I will not reply to you. I am in a bad situation here I don’t need you make it any worse. Thank you.

Hi there, may i know who do you contact with regarding this issue? as i am facing the same problem as you with my little brother. So this is what Anet says when my littlebro log in,“Your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-world money which is a breach of the user agreement and rules of conduct
This action is permanent”
And i know that my little brother had send me 20 gold for me to get some gems to buy digital deluxe, and then he had been ban… and also we have been sending items to each other quite often and nothing happen, seriously i hope Anet can do something about it.
Account Id: ChrysSkyva.7356
Banned Account Id: Fantasy.2794
TICKET#121225-000697
Thanks Starwinz for the information on getting Ticket num

You need to go to “support” tab, create a ticket and wait. In this case which is very slow and upsetting since it had to happen on a holiday where my husband is not working and finally had the time to play

I am pretty sure that it is the sending of gold to me that had got him banned. We been mailing each other items since game started and nothing happened. Only few days ago, he mailed me 40g to purchase t6 mats and a few occasion of 5 – 10g to help him buy stuff, and next thing we know he is banned =(

Dear Gaile, I am very glad you posted in this thread. I would be very happy if you guys can expedite to look at “the set of data” that points to RMT. We played this game since launch and had saved up every copper from dungeon runs, doing events and also buying gems for conversion from the gem store. My husband was helping me build my legendary weapon bit by bit and what happened on 24/12/2012 came as a rude shock for both of us when we were doing FOTM dungeon and suddenly he was banned. It has been 2 days and we did not receive any other replies beside the generic reply and this thread. Thank you.

Dear Gaile, i just hope that your team could take a look deeper into the details of the accounts such as surname(about brothers) or other etc to check whether the story is truth, or time of creation and what kind of mail do they send and how often they did it, and how often do they play together which can be a good evidence.
I also wish that my case can be solve asap so i can enjoy the game with my brother. Thank you.
REF# 121225-000697

Thanks azazil, I am still waiting for them to review my husband’s ticket as it is the 3rd day and I had posted on the three day review thread hopefully the one and only can review my ticket seriously. I am very demoralized after reading through some of the threads while many are getting fast responses and not my husband’s ticket did not have any other responses. I hope they get their act together.

hello and tanks in advance my gw2 account got hacked support was able to get my account back and I’m tankful for that but i haven’t got my gold and materials back. i got an email telling me to send them a new and secure email address then they were gonna see if they can get my gold back but i haven’t heard from them for the pass week.
tanks and hopefully u can help me this is the ticket number

#121214-001287

azazil.9541:

Only one person? What about hiring some ppl like a good company for your customers ? Poor ArenaNet…

Sorry to hear about it Starwinz.1904. Hope they can solve your issue with only one person on that team since i miss Blizzard’s Representatives and their fast responses with talking with us in max half hour in-game or their phone support… so this the diffrence between cheap and good game.

And i bet they will ban me too or delete my response after this. Since they are so good for hiding.

Not sure if trolling but I’ll answer anyway. She never said there was only one person in the support team, this seems like deliberate misreading. And if it were me I would simply delete all useless threads of people complaining when ANet support team is already looking at the tickets. The discussion between a player and the support team when a ticket is opened is a private discussion between them and have nothing to do with the forums.

We are lucky of having people like Gaile trying to help and inform the community when things go wrong. As for Blizzard’s fast support, that one made me laugh, thank you, I guess we have different experiences on that (yes they answer quickly in-game, but it still takes forever and a half for them to do anythings about it, in my experience).

Keep up the good work Gaile and Happy Holidays to you… and everyone else of course!