Guild Wars 2

Ticket Number: 120829-006943

Hi Gaile,

I asked you to manually close a ticket for me through pm ( since I lost my ticket number ) and you told me that you closed it… However, I got a response from a gm today ( even though it does not pertain to my issue ) stating:

Hello,

Thanks for contacting Guild Wars 2! After a quick review of your ticket we feel that the information below could resolve your issue. If none of this helps, please reply to this email with any additional information you can provide.

Transfers are currently free and unlimited to help ensure that all players are able to play with their friends. Please be aware that when transferring, any Guild Influence and upgrades will be lost upon arrival on a new Home World. This is intended and you will not be reimbursed for any lost upgrades.

Please know that we are actively deploying fixes with our nightly build updates to address these issues. If the particular quest has not yet been resolved please keep an eye on the Game Status Updates page (http://wiki.guildwars2.com/wiki/Game_status_updates).

If you would like to post about your experience on our support forums, you can do so at https://forum-en.gw2archive.eu/forum which are now open for use.

Please do not create a new ticket for this issue as it will cause delays. However, replying to this email will allow us to assist you based on when you first contacted us regarding the issue.

Regards,

GM Untharin
The Guild Wars Support Team

Why did I receive this response even though it was supposedly ’ closed ’ ?

If it’s still open, please close it.

( P.S Refer to our conversation in pm titled " please close my ticket ". )

Thanks.