account ban/ticket question

account ban/ticket question

in Account & Technical Support

Posted by: miles w.3218

miles w.3218

i just sent a ticket because i have been banned and i dont understand why and now this ‘Reblocking as hacked due to petition from legitimate IP location.’ is popping up above my ticket, anyone have an idea as to what it means?

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Posted by: Zaken.1806

Zaken.1806

I am guessing it’s saying you send a ticket ( via legimate IP location which is where you usually login from ) and they are treating it as your account might have been compromised so they are doing more to investigate the account ?

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Posted by: miles w.3218

miles w.3218

oh so iv been hacked then got banned?

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Posted by: Zaken.1806

Zaken.1806

That is my guess from what you posted. If you are indeed hacked, chances are your account is used for bad purpose. They will investigate the account and return it back to you once all the issues are solved and questions cleared. The best advice I can give you is to be patience and use the time to catch up on some other stuff you have put off.

Good luck and hope you get the account back soon. Read the stickies about how to submit a ticket and give as much info as you can in the ticket. If the ticket runs over 3 days, make sure you post the ticket number in the thread for tickets over 3 days for review.

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Posted by: miles w.3218

miles w.3218

iv done a ticket, the ban runs out in 150 hours, it was 2 weeks but only just got around to investigating it, do you know if my accounts will have been deleted because of a ban?

account ban/ticket question

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Posted by: Zaken.1806

Zaken.1806

I don’t think they delete accounts. You just have to sort it out with the support.

account ban/ticket question

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Posted by: miles w.3218

miles w.3218

thats the ban screen, that pops up for me

Attachments:

account ban/ticket question

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Posted by: Zaken.1806

Zaken.1806

It seems like someone reported you for something in game and you are getting a roughly one week ban.

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Posted by: miles w.3218

miles w.3218

my names are, taffz, kyla runeclaw, ms phantasm, and napalm rising how do they break name rules,…

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Posted by: bluerebelmedia.9514

bluerebelmedia.9514

my names are, taffz, kyla runeclaw, ms phantasm, and napalm rising how do they break name rules,…

Could also be swearing in chat and a host of other rules (I’ve been reading them a lot in the past 24 hours).

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Posted by: Dark Revan.7634

Dark Revan.7634

my names are, taffz, kyla runeclaw, ms phantasm, and napalm rising how do they break name rules,…

Could have been something you said in-game, but then again with all this mess going on who knows. I was also banned 2 days ago for “unacceptable behaviour” but was then it was changed to “botting” so I don’t know what’s going on with a-net recently but they need to step up and tell people what’s going on and resolve this BS.

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Posted by: miles w.3218

miles w.3218

swearing in game is allowed i thought thats why it has a profanity filter?

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Posted by: Zaken.1806

Zaken.1806

No, just because there is a profanity filter does not mean its allowed. Its in the rules of conduct. That would explain why you are banned for a week.

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Posted by: Dark Revan.7634

Dark Revan.7634

swearing in game is allowed i thought thats why it has a profanity filter?

Not if you directly offend someone. Theres a difference from saying “Man that boss was hard as kitten” and “That boss was hard because of you, you kittener” or something along those lines. However if you were hacked like someone said above it could have been anything.

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Posted by: Dark Revan.7634

Dark Revan.7634

No, just because there is a profanity filter does not mean its allowed. Its in the rules of conduct. That would explain why you are banned for a week.

I heard swearing is allowed to some degree if it isn’t directed at anyone and/or if it isn’t in excess.

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Posted by: miles w.3218

miles w.3218

i guess ill juts have to wait and see what happens if support cant help guess ill hvae to wait it out, i hope they havnt deleted my accounts tho was like 2-3 days off my juggernaut legendary

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Posted by: Zaken.1806

Zaken.1806

The best way is try not to swear. You never know what’s offensive to others. There are a lot of things not filtered even with filter on. Since there is no clear black and white about to what degree is “allowed”, the best solution is not to do it.

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Posted by: Dark Revan.7634

Dark Revan.7634

The best way is try not to swear. You never know what’s offensive to others. There are a lot of things not filtered even with filter on. Since there is no clear black and white about to what degree is “allowed”, the best solution is not to do it.

Yes I agree I never swear in map or say but it isn’t much of a problem for me since I use TS to talk to people anyway.

But yeah you should avoid swearing because even if it doesn’t seems offensive to you some people might, and report you.

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Posted by: miles w.3218

miles w.3218

in that case dark revan they shouldnt have profanity filter open if they take offence easily. thats my opionion.

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Posted by: Dark Revan.7634

Dark Revan.7634

in that case dark revan they shouldnt have profanity filter open if they take offence easily. thats my opionion.

It will for the majority of the time depends on what you are saying and who it is to. Anyway, good luck and I hope support gets back to you.

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Posted by: Zaken.1806

Zaken.1806

I do believe this issue was debated on the forum and there was no clear answer. There are many ways to be offensive without swear words. It is really up to the person reading the chat and people can’t just turn off Map chat altogether. The best advice is still not to do it in open chat. If you do, knowing you might get banned again for the same reason.

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Posted by: Fu Ling U.6918

Fu Ling U.6918

in that case dark revan they shouldnt have profanity filter open if they take offence easily. thats my opionion.

That filter is nice for enlish speaking people, but I don’t think swearing in Dutch (and other languages not supported by Anet) is filtered out And yes, I will report players for swearing without reason. There are just some players that use kitten in every line they type.
I have turned the filter off, because there are some normal Dutch words that are not ok, according to the profanity filter.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

thats the ban screen, that pops up for me

This is not a “ban” screen. You were suspended for unacceptable behavior, as explained in the screen you saw when trying to log into the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

account ban/ticket question

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Whether there is a filter or not is immaterial. We do not and will not force people to use a filter — it’s there as an imperfect means of trying to cull some offensive usage, but it’s not there as a “license to swear.”

You may not swear or use offensive language or names in our game. A real-life context is: I may or may not have a lock on my front door. But you cannot waltz into my house without my permission if I don’t have a lock. Same thing — the user may or may not be using the word filter, but you can’t use offensive chat.

Lastly, people don’t get suspended because they are reported. They are reviewed when we note the behavior or when it is reported, but action is only taken when it’s appropriate.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet