Guild Wars 2

I noticed when i bought the game and loading the game for the first time that i got a box in the mail with account bound items. Is there a way to get another one since i lost my previous one? I just got game yesterday and don’t seem to see it in my inventory anymore.

You are speaking of the Heroic chest. Once you double-click on it, it opens (disappears) and the items within appear for you to use: One set of armor (light, medium or heavy), an 18-slot Mithril box, and 10 boosters. Do you have these items? If so, everything is working as intended. If not, you can contact Customer Support about getting a replacement. Welcome to Tyria. =)

yes i got those upon making my character, but the items were not in my inventory the 2nd day playing and i ended up remaking my character. i bought the game this week and was wondering if this is a known issue?