Guild Wars 2

I was hacked early August for the second time in 3 months, after almost 1 month of going back and forth with the support team I was able to prove to them that I am the owner of my account, the only issue is that they are not allowing me to restore my account.

I have had this account since beta and horded a lot crafting materials, and even kept 3 pre-cursors in my bank to work on very slowly. Also losing close to 1200g on the account is pretty unfair. To lose everything just because the hacker was able to convince the support team to give him/her access to my account then to be told by the support that “Due to the security liability related to compromised accounts, and because of their possible negative impact on the game economy, we cannot offer you another restoration.” is pretty unfair to players whom have worked hard in game to get what they wanted and to those whom have played the game for a very lengthy period of time. I would be more understanding if I didn’t have much in the game but sadly in this game I did. I had a lot and to lose it all and not get any help from the GMs seems wrong.

I just want to know is there anything that can be done aside from me having to start from scratch which is what I do not want to do.

By the way my ticket is #819209

If you so desire, you can read the Dev posts in the other multiple-hack accounts.

You can put your ticket number in the Sticky ‘Tickets for Review’, as well.

Good luck.