i was using my brother’s account yesterday and i did the 2 step very in his account when i tried to log in today it keeps asking me for a mobile authenticator but i use a win auth i have no idea how to get it back and i didnt even copy the secret code cause i have no idea what it was any tips on how do i be able to retrieve or play the account …… my bro account is papy.8571
After I set up my WinAuth it disappeared. I had to search the computer for it. After you find it you can click on the program to get it to pull up a panel where you log in with the password you gave it.
Be careful what you ask for
ANet may give it to you.
yeah i kept on using winAuth authenticator and its not working ….. the time is sync with the pc what do i use to log in the win auth then add>gw2>then the form again? orthe WinAuth authenticator only?
They tell you in no uncertain terms to write the code down and that it is important. The fault is completely on your shoulders.
I just set mine up this evening and I have it recorded in 4 different places including a small notebook I have by my PC just for codes and passwords like that in case both my drive and backup fails.
then how do we retrieve the secret code ….. the WinAuth is lame should have use google authenticator sigh.. how the hell can u submit a ticket if u cant play or log in your account cause the authenticator keeps popping out tsk weeee…. anet didnt even thought about this through
Bring up WinAuth. There is a gear in the lower right, click on it. Select export and follow the instructions there which will dump out a plain text file with the game code in a format that is compatible for import with Google’s authenticator. Took me 2 seconds to find that.
u wont be able to log in your account in the forums as well cause your gonna be directed to an authenticator thats why im using my personal account cause i cant log in my brother’s account here and in game i narrowed the problem down what i need is the secret code which i didnt copy cause i did the 2 step in this account and this time i save the secret code and everything works fine any direction on how to get the secret code in winauth
duh obviously i know that zzz… highly irrelevant ppff wonder im the one posting here …. obviously cause he cant post in the forums……. im asking for a way to retrieve the secret code in WinAuth not steps on how to submit a ticket….
so long story short i didnt save the secret code in WinAuth cause i had to redownload it and the authenticator was gone so i had to add a new one but the problemis i dont know the security code cant play log in game and in forums already submitted a ticket more help the better
thats the problem cause when i tried to open the WinAuth it was gone and had to re download it but now i dont have an gw2 authenticator and cant make a new one cause the secret code is lock any idead to help this
duh obviously i know that zzz… highly irrelevant ppff wonder im the one posting here …. obviously cause he cant post in the forums……. im asking for a way to retrieve the secret code in WinAuth not steps on how to submit a ticket….
Code not Key u know the secret code then u verify it then it convert to numbers so u can log in to your game
The secret key is the secret code. It should be referred to as the secret key however because the number that is generated from it is called a code. The secret key is 16 characters whereas the authenticator’s code is 6 digits.
If you have lost the ability to generate the code and have not saved the key anywhere, then there is no way to retrieve that key. You will have to wait on support to remove the authenticator manually. Note that they will require private information such as the serial number and billing information, and if you admit to account sharing, your ticket will likely be ignored.
duh obviously i know that zzz… highly irrelevant ppff wonder im the one posting here …. obviously cause he cant post in the forums……. im asking for a way to retrieve the secret code in WinAuth not steps on how to submit a ticket….
bro u dont understand i didnt add the gw2 authenticator in WinAuth after i copied the numbers converted by the secret code i close it so in short i dont have a gw2 authenticator and cant make a new one cause it u need the old secret code get it now and i did the authentication yesterday so your steps wont work for me
Why so stuck? If you don’t want it in a password protected zip file or a PGP encrypted file, because you simply want to find out the 16 character secret code, leave those two options unchecked and enter a file name or click on browse, choose a folder. Then click OK.
Open the file and look for guildwars. This is mine with the secret code clipped out and replaced with <secret code>.
I’m running the latest WinAuth, 3.18. You can get it to dump the keys with the export selection in the settings drop down of WinAuth, the gear.
If you don’t want the exported file to be either a password encrypted zip file or a PGP encrypted text file don’t check either option and simply click on browse to chose the folder where an plain unencrypted text file is dumped.
Open that file and look for the line containing the word “GuildWars” and your 16 character key is after “secret=” and before the “&digits=6”.
I’m running the latest WinAuth, 3.18. You can get it to dump the keys with the export selection in the settings drop down of WinAuth, the gear.
If you don’t want the exported file to be either a password encrypted zip file or a PGP encrypted text file don’t check either option and simply click on browse to chose the folder where an plain unencrypted text file is dumped.
Open that file and look for the line containing the word “GuildWars” and your 16 character key is after “secret=” and before the “&digits=6”.
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this wont work for me cause my gw2 WinAuth i used was replace with a new one so i dont have any authenticator in short and fyi u dont need to the export thingy u just right click in the authenticator and show secret key it gives u the exact secret code if u have an active gw2 authenticator just making things easy for the ones that didnt replace their gw2 WinAuth
Look like the better way is don’t use the mobile authenticator directly but switch to authenticator install, this way, you can get the sercert code which you can use it to setup authenticator in different machines and even mobile device with Google Authenticator. Since your setup PC(Home PC) IP already is remembered(Authorized Networks). you cannot really test out. But for safe, before signoff(unauthorize Networks), use another IP device to test the 2-Step setup is working. In my case, My first time setup doesn’t work, my office PC alway give me invaild code.(But I can use the same code to unlink the 2-step from my home PC to restart setup the Authenticator again, and this time my office PC works)
Anyway, don’t alway assume it works. After Authenticatorsetup, test it in another PC/ IP address before sign out . Save the sercert code so you always can setup a working Authenticator when you need it.
Not talking about the 6 digit code but the 16 character key.
And there is an easier way with WinAuth I just found. If it does show Guild Wars 2 then if you right click on the Guild Wars 2 label you get an option to display the key; “Show Secret Key …”.
Look like the better way is don’t use the mobile authenticator directly but switch to authenticator install, this way, you can get the sercert code which you can use it to setup authenticator in different machines and even mobile device with Google Authenticator. Since your setup PC(Home PC) IP already is remembered(Authorized Networks). you cannot really test out. But for safe, before signoff(unauthorize Networks), use another IP device to test the 2-Step setup is working. In my case, My first time setup doesn’t work, my office PC alway give me invaild code.(But I can use the same code to unlink the 2-step from my home PC to restart setup the Authenticator again, and this time my office PC works)
Anyway, don’t alway assume it works. After Authenticatorsetup, test it in another PC/ IP address before sign out . Save the sercert code so you always can setup a working Authenticator when you need it.
Update: The test is useless. I tried to login in my office again today and get the invalid field error. Then after I setup the Authenticator with the new sercert code. I can login in my office again. Look like it only works one day , I will reset it back to password way. This thing is very reliable. If my Home’ ISP changed my IP address this morning. I already call CS now since this Authenticator only works first day.
