baned for helping freinds?
I’m sure there are cases of people being wrongfully banned for RMT, however, overall it will be a relatively rare occurrence. This is naturally speculation but these people will not be getting banned just because they’re sending gold, they will have to have matched a lot of other suspicious criteria before such a thing could possibly happen.
Also a lot of these cases tend to happen because the user is unaware they have been hacked, and their account has been used to do things they was later banned for. Even in these cases, their ban will usually be lifted.
In short, don’t worry about it. Even if you somehow did get banned, you’ve probably been incredibly unlucky, but the ban will likely be lifted upon review.
There are very few “false positives” related to account terminations. Account terminations don’t usually involve “Oh gosh, that guy just sent another account 10 gold — ban him!” There are other details that are reviewed before an account is flagged as a possible gold seller.
More importantly, each appeal is carefully reviewed with an eye to getting that player back into the game. I don’t deny that errors may be made, but they are, truly, quite few in number and I think that legitimate players should not be worried about this.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I recently had my account terminated for “use of third party programs”. I appealed and received a reply stating “they carefully research each termination before acting”. Naturally I assumed this was the final word on the matter, and even though I felt sick about being wrongfully banned and losing my account, I felt helpless to do anything about it. I then said my good byes to my guild and was fully expecting never to play this game again.
A day later I received another reply that my account termination was actually an error. Naturally I am happy to be vindicated, but am still quit puzzled how this could have happened, and why an agent would have responded to my appeal by stating my termination had been carefully researched, only to hear later that it had not.
I treat MMO’s as long term investments, a place to play with friends for years, and furthermore I value my reputation. I now struggle to regain any interest this game, since it seems like everything can disappear on a whim.
This is actually a good thing, in general, although for you specifically I certainly understand that it caused you distress, and I’m sorry for that. Without looking into the case specifically, I would estimate that what happened was that the first response was given with the information available at that time, but that something triggered a second look, and during that second look the team determined that it was appropriate to reinstate the account.
Why would I say that’s in any way “a good thing?” I feel it’s a positive note that a secondary review took place, that the error was caught, and that your account was reinstated. It’s awkward for us that an agent may say, “Nope, that’s it—the account remains banned” only to see the resolution changed. However, we’ll accept that awkwardness (and ask for the player’s forgiveness) if it means getting a legitimate player back in the game.
Again, I’m real sorry that you had that time out (and the resulting distress) and I wish you well in your continued adventures in Tyria!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I appreciate the reply, and I too am glad there are safety nets in place for those who fall through the cracks.
The support team should send players chocolate chip cookies (I would also accept muffins) in-game if they accidentally ban an account. This would make up for everything.
The support team should send players chocolate chip cookies (I would also accept muffins) in-game if they accidentally ban an account. This would make up for everything.
Wow, I read that and for a minute had a vision of trying to bake and mail real cookies.
Let’s just say “I will take your suggestion under advisement” and leave it at that.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Wow, I read that and for a minute had a vision of trying to bake and mail real cookies.
Okay, you win; I like your idea a lot more than mine!
Best way to avoid getting banned/blocked is play normally. From what I’ve learned, if you play naturally, then those nasty GM won’t be on your case. I’ve sent a few stuff to people whether they’re friends, guild members, or randoms. I just directly give what they need if I happen to have. Well if your gf needs anything, you can possibly craft it for her or give her items to do it herself.
Though sending gold is a bit risky because there is rarely a need to send gold directly in most situations. A good example is, if a friend needs about 20g to buy mats to craft their legendary, you can either buy the mats then send them or you can send whatever you have in bank.
There are very few “false positives” related to account terminations.
You cannot assert that as a fact, you cannot know how many there are.
By definition, a ‘false positive’ only gets recognised as such if sufficient evidence is provided by the accused in their defense which causes Anet to accept the initial guilty verdict was incorrect: same thing as real-world ‘miscarriages of justice’.
If the accused can’t provide that evidence the verdict stands, but that doesn’t mean it also isn’t a ‘false positive’, it means Anet were unimpressed with the defense.
You may like to think that ‘false positives’ are rare, you may genuinely believe it, but there are no facts on which to base such a view because you cannot know how many went undetected; it’s entirely subjective.
False positives are not that rare in my experience and friends. I am trying to get my main account back as we speak based on sending ecto from an alt to my main. This is the 2nd time this has happened and I know several other people who have been in the same situation.
I understand having an automated system but a system has failed when it is hurting legit players much like DRM solutions to software. It is even more aggravating as every server I have been a participant of as had things like “gw2 XXXXX seller” all over lions arch. The automated system is most certainly failing in this case and many others.
I’ll copy another answer for starting my answer:
“there are no facts on which to base such a view” that false positives are not rare.
Friends, who were catched in cheating, won’t be very fast with telling that to their friends. You might think they are straight, but you won’t know for sure.
Life sometimes is very nasty.
Having said that, I’ll play all the way I want without any restrictions, because I know that I stick to the rules. So whenever I’m among those suspended or banned, I’m confident that a review will clear me. I would be sad, angry and distressed, if it would happen, but I think it will work out.
I sincerely hope you are right, and those that do fall through the cracks are ultimately vindicated, but to echo what Kraggy posted, we have no way of knowing, since terminated accounts can not post on these forums. This is why I felt so helpless when my own account was terminated.
I knew I was innocent, and having belonged to the same guild for nearly 10 years, I could only hope my friends would presume me to be innocent, but there would always be that nagging doubt, and there was nothing I could do or say to plead my case. I was totally dependent on the appeal process to vindicate me, and they seemed to have already judged me guilty.
I am glad it worked out, but we will never know just how many false positives there really are, because they are no longer with us.
I only copied the answer, because neither the ones claiming high numbers, nor the ones claiming small numbers, have ANY prove on their claims. The only reliable source of information are Anet people and everybody will be sure, that those people would like the numbers to be small. Anyway I don’t see much sense in lying to us, so I tend to believe their answers.
Everybody knows that when you swing a hammer, it will not always hit the nails. And of course there are humans involved. There is no way to avoid mistakes – not with humans and not with programs. So I am pleased that there IS a review process in place.
There are very few “false positives” related to account terminations.
You cannot assert that as a fact, you cannot know how many there are.
By definition, a ‘false positive’ only gets recognised as such if sufficient evidence is provided by the accused in their defense which causes Anet to accept the initial guilty verdict was incorrect: same thing as real-world ‘miscarriages of justice’.
If the accused can’t provide that evidence the verdict stands, but that doesn’t mean it also isn’t a ‘false positive’, it means Anet were unimpressed with the defense.
You may like to think that ‘false positives’ are rare, you may genuinely believe it, but there are no facts on which to base such a view because you cannot know how many went undetected; it’s entirely subjective.
You’re mistaken. If I took every single ticket in a week, it would still be a small number compared to the number of accounts. Extrapolate the data to the percentage of those tickets—submitted and/or resolved—related to false positives and the number drops even lower. If we reviewed every single account suspension and termination, it would still be a small number.
So yes, I can say this as fact.
False positives are not that rare in my experience and friends. I am trying to get my main account back as we speak based on sending ecto from an alt to my main. This is the 2nd time this has happened and I know several other people who have been in the same situation.
I understand having an automated system but a system has failed when it is hurting legit players much like DRM solutions to software. It is even more aggravating as every server I have been a participant of as had things like “gw2 XXXXX seller” all over lions arch. The automated system is most certainly failing in this case and many others.
That’s very sad to hear. (And I want to point out, the situation describe here really does not refute my comments above.) I checked on possible upcoming changes. There are team members looking into the detection code to improve it, as it has been improved over time. I think we’ll see far fewer instances of this situation in the future.
There is no way to avoid mistakes – not with humans and not with programs. So I am pleased that there IS a review process in place.
And there always will be. Our hope is to keep people in the game whenever we can, not terminate accounts.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Just to say i had a guildie send me 2 gold to buy my last training manual, because I was stuck, and then a few days later i returned the 2 gold. Neither of us had any issue being branded as money launderers. I have also done crafting for others and usually ask that they simply send me the coin and I will bid on and wait for the mats to come through, which means exchanges in the realm of 2 gold from time to time. I have not encountered any issues nor, to my knowledge, have the senders. This has never exceeded 5 gold to my knowledge. Take that for what it is worth.
I can say from real world expertise that it would be counterproductive to set any hard threshold to identify laundering.
I know my situation will be resolved eventually but rather than complain more I would rather point out some extra checks to the mail flagging system. I am probably in the minority of players who has multiple accounts but its kind of a die hard thing from Gw1 days long before character slots, extra storage, etc.
The first check I think should be to see if the 2 accounts involved are owned by the same user. I would think this would be simple as everyone has to put in their real name among other info when registering an account. I think this one alone would most likely solve any issues with people having alternate accounts with the exchange of items.
The second would be to check the IP addresses of both accounts during the exchange. It would at least help determine quicker that both parties involved are on the same ISP and region. The use of IP’s isn’t 100% solid as situations like a university where many users share a few addresses can occur, but it would at least speed up the GM’s review.
People talk about bannings for sending a few gold and that all they ever done, yet i have transfered 100g+ at a time to guildies to complete their legendaries and then they returned it back to me no problem. Also done gold with 2*50 T6 materials in the mail. No issue..
Though I do actually prefer to use my personal guilds bank in order to transfer things to other people i trust, and therefore I place it in there and invite them to my Banking guild and allow them to take what they need from there .. probably less likely to flag up as possibly RMT like that