black screen/ crash
Technical Support
Hi rebillion
Couple of things I’m curious to know if you’ve tried or not (and if not, I’d advise giving these steps a shot):
- Delete the GW2 cache folder
- Bypass your router and connect directly to the modem (or disable SPI Firewall if you have a router/modem combo)
- Temporarily disable start-up apps and security software via Msconfig
Beyond this, I’d recommend putting in a ticket so our Technical Support Team can further assist you with this issue.
I have tried deleteing the cache folder and it did not work, im not sure how to do the other two things you suggested though, something I also forgot to mention was that I used to play guild wars 2 a couple months ago and I did not have this issue, but now when I want to start playing gw2 again im getting the black screen randomly.