can someone explain this?

can someone explain this?

in Account & Technical Support

Posted by: gunner firestorms.4893

gunner firestorms.4893

A log-in attempt from the following location is currently awaiting your authorization.

Address: 60.6.8.17
City: Hebei
Region: 10
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=D07AABDF-2AD6-4925-884D-4426853EBDBB&request=571E9353-7D03-44A8-B7E6-D0BA5ADFB3B4&ip=60.6.8.17

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

what the heck just happened? did i just get hacked or something?

And I shall tear the heavens apart, and cast fire down upon my enemies. Fear me, for I am the Mage.

can someone explain this?

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

Someone in chinahas your email and password and has tried to access your account, but the games security system has blocked the attempt.

can someone explain this?

in Account & Technical Support

Posted by: gunner firestorms.4893

gunner firestorms.4893

ok. cool. so i didnt get hacked then. do i have any options open to me other than changing my password?

And I shall tear the heavens apart, and cast fire down upon my enemies. Fear me, for I am the Mage.

can someone explain this?

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

Not yet. They have said that they are working on addition securoty features, but they havent gone into any detail.

The best bet is to run a few scans of your computer using multiple virus and malware scanners to find out if you have a keylogger. You need to do this before you change your password, as the keylogger will just pick up the new login info otherwise.

can someone explain this?

in Account & Technical Support

Posted by: gunner firestorms.4893

gunner firestorms.4893

jeez. im so carefull about things with my games and online activity. played WoW for years and havent been hacked yet. this one threw me off guard quick.

And I shall tear the heavens apart, and cast fire down upon my enemies. Fear me, for I am the Mage.

can someone explain this?

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

All they can do is to keep trying the user and pass they have. Thats why its important the OP finds the point of compromise and fixes it.

can someone explain this?

in Account & Technical Support

Posted by: Zomil.2783

Zomil.2783

At least you got an email. I dont really understand this system. I got an email, when first started to play, but got nothing when I got hacked…

can someone explain this?

in Account & Technical Support

Posted by: gunner firestorms.4893

gunner firestorms.4893

i just dont get it. i dont go to strange web sites. i didnt click on anything in that email either. i either go to WoW web site, or my university web site and stuff like that. i dont just serf the net clicking on random stuff. i learned the lessons from my guild in WoW what not to do, and now im getting stuff like this email.

i run mac afee anti virus, so im hoping this will help.

And I shall tear the heavens apart, and cast fire down upon my enemies. Fear me, for I am the Mage.

can someone explain this?

in Account & Technical Support

Posted by: dagrdagaz.4913

dagrdagaz.4913

Do u access mail or login to game websites from a smartphone?
If so and if its Android based u could have mallware/spyware on yer smartphone.