Guild Wars 2 Forum - Account & Technical Support

can't buy gems when using vpn?

I am playing gw2 from vpn because I work and live in China (I am European).

I would really like to buy some gems but both my UK paypal and visa are rejected with errors when I finalise the payment. This is driving me borderline crazy… I am such a big fan of the game and would like to buy gems and add some nice things to my account but I cannot…

I am using strongvpn and my connection shows me being located in San Francisco… is that why I cannot pay and it returns errors?

can't buy gems when using vpn?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

write a support ticket. there you can discuss any details which are not thought to be in a forum.

can't buy gems when using vpn?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I really feel that we can help with this and therefore encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

can't buy gems when using vpn?

in Account & Technical Support

Posted by: aesu.6145

aesu.6145

Hi Gaile, I have sent a support ticket and now Debbie is helping me out! Thanks for your response!